I probably would have hung up on the person, but that's why I don't do any sort of customer service related work.
I probably would have hung up on the person, but that's why I don't do any sort of customer service related work.
My day started with a very nice email....
My day started with a very nice email....
I have found a patience zone I never thought I had.
So its Monday morning. Snow storm overnight here made for a long and trying commute for most of us here.
Nothing makes a Monday more wonderful than picking up the first phone call of the week to have someone rip your face off about why he doesn't have his late in the run production run #2 receiver set. He then continues to rant about how poor our service is because we would not go through over 1000 invoices to find his specific order to find the date of order so we could provide a precise date of completion.
We all wish to sincerely thank this individual for wasting 35 minutes of our time that we could have been using to QC the lowers made over the weekend.
We DO wish to sincerely thank everyone who is exercising their patience to allow us to get as many sets made as possible and out the door without being abusive to ATRS staff.
So its Monday morning. Snow storm overnight here made for a long and trying commute for most of us here.
Nothing makes a Monday more wonderful than picking up the first phone call of the week to have someone rip your face off about why he doesn't have his late in the run production run #2 receiver set. He then continues to rant about how poor our service is because we would not go through over 1000 invoices to find his specific order to find the date of order so we could provide a precise date of completion.
We all wish to sincerely thank this individual for wasting 35 minutes of our time that we could have been using to QC the lowers made over the weekend.
We DO wish to sincerely thank everyone who is exercising their patience to allow us to get as many sets made as possible and out the door without being abusive to ATRS staff.
Anyone received their second run lower and slick side upper before me? I put down the deposit Nov 16, 2018. Did I read somewhere they ARE delivering in order of serial #? Im low 300's after I paid in full Apr 15
Delivered in order of initial purchase (not paid in full status), more or less. Some will be out of order due to rejected QC requiring putting the serial number back into queue on a new blank.
The FA upper sets with second run lowers are shipping before my SS upper that I ordered NOVEMBER 16! Thats not following the timeline. Mind you I was at the end of the SS order, but was told via email and then confirmed on this forum, they will keep the tooling for SS and finish the extras for ALL second run lowers, then start the FA. I was going to just order FA to get it sooner, and not wait for second SS run. How are guys getting the FA's second run lowers before me?