My experience with Marstar and UPS.

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I used to work for F....x as cargo handler( unloading planes and sorting packages) and believe me the way the packages are handled is beyond any means imaginable ,even if package says( Fragile or something) Packages are tossed and kicked all over the place. many boxes get damaged and it contents spilled all over the floor. Those kind of damaged mail gets taped together on the spot and tossed back on conveyor to next stage. Heavy boxes are particularly abused because of weight. Now, I don't and never will blame material handlers or ramp crew. its the U...S or F....x management who pushes people to the limit to unload 2 full Boeing's 737 in under 2 hours. I remember when Ipads first came in and ramp crew( me included) had to unload 50 000 Ipads, scan every single box and process to next stage in under 2 hours. Its miracle that any of those Ipads worked after.

That being said, when I ship something to someone I use caution how to pack and what packing material to use.Knowing that my shipment will be tossed and abused from point A to destination for at least 4 times.

Two years ago,I ordered 2 SKS rifles from Lever Arms, two packages came in to my place taped together, both barrels sticking out( even bayonets were visible) :)
 
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johnone said:
Here we go again with a claim that this or that happened....
Does he provide his real name NO
Does he provide an order number NO
Does he hide like a coward behind the internet YES

John
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a firend of mine got the $75 sks deal, website said it was in stock, a month goes by before buddy calls Marstar and they informed him that the ammo is out of stock and he will have to wait at most a additional month before he got the gun+ammo..

over another month goes by before he finally received the rifle... and the ammo a week later

But i suppose john is going to want buddys name, order number, order date, birth certificate, social insurance number, etc before he can mentally process the fact that he screwed up...
 
Wow, it's amazing how many people love to jump on the " I'll never buy from marstar " bandwagon. I and several of my friends have ordered from them with no issues at all.

Keep up the good work John, I've always enjoyed reading your replies ;)
 
I've been a long time Marstar customer & will continue to be one. Love shooting our Marstar Norinco M4's & LOVE my 2007 M14.

Thanks johnone!

Cheers
Jay
 
If it was shipped in that box, it was shipped incorrectly. I used to work for ups. Boxes like that get stuck on the rollers and have other boxes tearing it open as they get pushed down the rollers, or they fall off of the rollers and explode upon impact of the steel floors. Things like this should be shipped in a wooden crate.
 
Good luck getting anything from Marstar.
Still waiting from 4 years ago for $12.
Apparently there is 2 people in their system with the same name , they sent me the other guys stuff , I called Marstar and sent the stuff back on my dime, cheap ass losers never reimbursed me , even after multiple emails and copies of the shipping reciept
 
Ups is hard on heavy packages they are nutorious for kicking them around and or dropping them I hav seen this first hand especialy at xmas time when there busy
 
Over the years John has become the guy we love to hate. This thread like some other hate threads will likely hit more than 20000 times. John's honesty has sometimes been funny, insulting but oh so entertaining. I will be sad if marstar leaves CGN.

Like any reality show, it never show the best of you...
 
cp220 said:
I'm sure marstar will be along to insult you shortly and point out this is all your fault and they've done more for the shooting community then anyone ever lol
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I hate them and their ignorance and huge egos, I am surprised they can fit through doors with their attitude. I always steer people clear of doing business with them.
 
Anyone who ships by courier has to understand this is going to happen constantly if the package is not packed like it is going to be crushed, torn, twisted, soaked, burnt, run over, and dropped from up to 60 feet or more. If it is not packed like that expect it to break open, and left to the part time hourly Teamster who works with pride to gather it back together for you.

After that you'll be stuck with the folks who process the claims. You'll then get a visit by someone in Business Development or security.

Meaning it's going to take time to process the claim and there are literally 10,s of thousands of them. Part of the problem as well is the courier companies are desperate for drivers, the management staff are mostly incompetent, they are not supported by there upper management who drive them to push the drivers to near impossible goals, and the unions are so strong it's near impossible to hold the drivers that are in the wrong accountable. It takes so much money and man hours in arbitration a for example to get the truly bad seeds off the payroll they just deal and the bad guys are back on the payroll, after such things as theft, assault, drinking and driving, fabrication of delivery signatures, fraud, insubordination and more.

The management team are no better and most are uneducated former package handlers who have no people skills and only hold the weak and the disrespectful employees accountable when they can.

Then because of this management doesn't care and pushes the hour lies who also don't care even more, they push back, and the customer pays the price much like johnone and the OP have.



After seeing these operations first hand for close to two decades I am still surprised they stay in business.
 
richmyster said:
If it was shipped in that box, it was shipped incorrectly. I used to work for ups. Boxes like that get stuck on the rollers and have other boxes tearing it open as they get pushed down the rollers, or they fall off of the rollers and explode upon impact of the steel floors. Things like this should be shipped in a wooden crate.
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Are the stories true about the theft in ups, how the loaders and others were helping themselves, only to get caught later on arrested by there investigators in groups only to have the same thing happen all over again with the next group?
 
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