Never buy anything from Volqartsen! *Updated with complete transcript*
- Thread starter Mr. Spectacular
- Start date
Rimfire sports and VQ are very reputable names around here, not sure if that applies
Makes me wonder if the OP even bothered to try to live fire the charging handles.
When I got my Supercharger from TacInc .. it was kok stiff and hard to move by hand and was very hesitant to try it in my rifle. But reluctantly I installed and cocked it. It was a little tight but once I pulled the trigger on a live round ... Bang! .. cha'ching .. and 9 more rounds went after the first on every pull of the trigger. Ran fine installed in the firearm but out of the rifle I had a hard time compressing the spring on the rod.
When I got my Supercharger from TacInc .. it was kok stiff and hard to move by hand and was very hesitant to try it in my rifle. But reluctantly I installed and cocked it. It was a little tight but once I pulled the trigger on a live round ... Bang! .. cha'ching .. and 9 more rounds went after the first on every pull of the trigger. Ran fine installed in the firearm but out of the rifle I had a hard time compressing the spring on the rod.
Sure the OP did get a bit carried away with his last email, but it was probably more of a way to stimulate an answer. Personally I would have gone about it in a different way, but to each his own.
The customer service point was definitely a failure on this one, and it strikes me as a deciding that the OP's 90$ order wasn't big enough to even bother with, it went on the back burner till he could get rid of the bigger orders. Problem is if you are well known, and not big enough to keep up with demand then you have 2 choices, maximise your profit by prioritizing bigger orders (why spend the hours repairing something you'll get 90$ for, when you can use that time to get 500$).
Or you can treat all orders equally, make less money, but keep your customers happy.
Either way, the minimum the company should have done was reply to all his emails, had they done so it wouldn't have escalated to that point.
Problem is if you offer two choices to a client when you really want him to take his "change" back and he chooses the other choice, the only thing you can do is wait as long as possible until he does something that makes him the bad guy that you won't do business with.
If the company says we are refunding you rather than fix their mistake, the client is the victim, If the company gives choice then the client gets impatient and makes the mistake of showing it in writing then the company is the victim, and everyone sides with them rather than client. Nice trick, tends to work well and keeps your ratings high with the rest of your client base.
The customer service point was definitely a failure on this one, and it strikes me as a deciding that the OP's 90$ order wasn't big enough to even bother with, it went on the back burner till he could get rid of the bigger orders. Problem is if you are well known, and not big enough to keep up with demand then you have 2 choices, maximise your profit by prioritizing bigger orders (why spend the hours repairing something you'll get 90$ for, when you can use that time to get 500$).
Or you can treat all orders equally, make less money, but keep your customers happy.
Either way, the minimum the company should have done was reply to all his emails, had they done so it wouldn't have escalated to that point.
Problem is if you offer two choices to a client when you really want him to take his "change" back and he chooses the other choice, the only thing you can do is wait as long as possible until he does something that makes him the bad guy that you won't do business with.
If the company says we are refunding you rather than fix their mistake, the client is the victim, If the company gives choice then the client gets impatient and makes the mistake of showing it in writing then the company is the victim, and everyone sides with them rather than client. Nice trick, tends to work well and keeps your ratings high with the rest of your client base.
Despite the OP's woes, I've read a lot of good stuff about the VQ hammer kit (doesn't require the lathe) , but can't seem to find a Canadian distributor.
Is there a Canadian company that handles this stuff, or will I have to order from the US?
Is there a Canadian company that handles this stuff, or will I have to order from the US?
Oh sweet Jesus...
Yes, he offered me a refund. I DIDN'T WANT A REFUND, I WANTED MY PARTS BACK. Do you think that I was just waiting around for3 months to JUST get my money back? I bought the parts, I wanted the parts. I STILL WANT NEW BOLT HANDLES FOR BOTH OF MY 10/22's.
So, you keep dragging up this business about how VQ is being so nice to me by offering to "custom fit" their old, POS bolt handles to my recievers.
Do you honestly think for even a second that I'm going to spend my time and money on postage to send back two parts that will render both of my guns USELESS until I get them back to the same company that's taken 5 months to respond to a couple of my emails?
LOL, they can't get a couple of off-the-shelf parts back to me in a half-reasonable amount of time; how long do you think their "custom gunsmithing" is going to take?
Decades? Centuries?
Kelly, I am "moved on", trust me.
The fact that you keep addressing the amount of money that I'm currently "out" as being "only $90" tells me that either $90 is nothing to you or that you don't respect your money.
The $90 is nothing to me, but that IS NOT THE POINT!
It's still $90 that I didn't intended on just giving away as charity!
I could have used that same $90 to give to charity, or something else.
Yeah, it's "only" $90 and a good lesson that I've learned. That's about all I can take away from it.
- Location
- Prince Albert, Sk
Really???
Anyways, time for me to go, I have another stack of $100.00 bills to count and put in my pillow case!
Really???
Anyways, time for me to go, I have another stack of $100.00 bills to count and put in my pillow case!
I don't think anyone on here is wealthy enough to just throw $90 down the drain without having any regrets about it.
Chances are you don't respect your money.
- Location
- Prince Albert, Sk
Chances are you are wrong.
p.s. not to get personal but the fellow that don't accept a refund may not have respect for his money.
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I have a lot of Volquartsen parts in my guns, and have also dealt with Scott myself. I have found their product to be superior, customer service to be good, and response to any emails very fast. This is the first I have heard a complaint like this and actually I remember a thread here on CGN that praised their customer service.
Very sorry to hear about your ordeal. Good luck to you.
Very sorry to hear about your ordeal. Good luck to you.
Still going on..........
OMG, still at it! Simply send an e-mail to Volquartsen, get the $90 refund, and then give it to charity. You can then get a tax deduction and come out ahead.
Real life is not Burger King where you get it "your way" all the time. Since you are refusing to accept a refund, then why do you keep harping on it?
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OMG, still at it! Simply send an e-mail to Volquartsen, get the $90 refund, and then give it to charity. You can then get a tax deduction and come out ahead.Real life is not Burger King where you get it "your way" all the time. Since you are refusing to accept a refund, then why do you keep harping on it?
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Maybe move this to the joke forum...
A fella walks into an iceream shop and, asks for a 5 gallon pail of Chocolate to which the person working explains
"I'm sorry sir, we don't currently have any Chocolate"
The fella says "oh, ok, I'll just have a gallon of chocolate"
To which the person working explains
"I'm sorry sir, we don't currently have any Chocolate"
The fella then suggests that he'll just have a chocolate cone
The person working asks him to spell the VAN in vanilla
V-A-N
"Spell the straw in strawberry"
S-T-R-A-W
"Now splell the "flip" in chocolate
...There is no flip in chocolate
EXACTLY!!!!!
A fella walks into an iceream shop and, asks for a 5 gallon pail of Chocolate to which the person working explains
"I'm sorry sir, we don't currently have any Chocolate"
The fella says "oh, ok, I'll just have a gallon of chocolate"
To which the person working explains
"I'm sorry sir, we don't currently have any Chocolate"
The fella then suggests that he'll just have a chocolate cone
The person working asks him to spell the VAN in vanilla
V-A-N
"Spell the straw in strawberry"
S-T-R-A-W
"Now splell the "flip" in chocolate
...There is no flip in chocolate
EXACTLY!!!!!
Any help.... I searched through all of the sponsors websites and can't find any mention of the hammer kit. Does anyone know where I can get this stuff in Canada?
