You are right of course. You bought a gun, and deserve to get what you paid for, namely a functioning rifle. I don't think there are too many people who will argue that this gun wasn't brought to market a bit too quickly, and without enough QA before they left the shop.
There are a hundred small shops pushing out some incredible gear. Unfortunately, as soon as one hits the market, three other competitors release copies. Look at Brobees 870 adapter.
In a perfect world, a few test and evaluation pieces would be sent out, then adjustments made to the preproduction models, then a final version leaves the shop. Today, they have to hit the ground running, and hope to get it right.
I think this gun will be popular, but right now there are a lot of rightly pissed off owners.
At least Thomas hasn't lost his cool, and has tried to respond.
I would be happier if he was able to service the current customers problems faster. It obviously adds to the complications being across a border.
I'm not giving up hope on the design, and I will be buying the MP-5 version if it hits the market.
And the offer is still open. Anyone so pissed off that they are ready to walk from the project, I'll buy your "defective" R22 for $.50 on the dollar.