Seeking advise on how we should we reply to this customer!

Hey I feel you guys but guess what a lot of stores are moving very shady lately
this literally just happened to me a few days ago

called a store here locally in TORONTO/GTA AREA, inquired about a product, confirmed with the store the product is iN STOCK, was told no issues please place your order, checked online as well to confirm they had multiple of this product in stock, which it showed 11 of them in stock! make my way to the store approximately 1 hour from me and literally put the car in drive within minutes of the phone call and guess what when I arrive they do not have the product, im being told now they have it online in stock but not in there possesion eta is 1 week or so. so from the consumers side hey hes got a point, I couldve easily sourced this somewhere else maybe even cheaper but i was lied to and deceived.

dont want to shame the store but I kept my order but it was not a pleasant experience.
 
Mag357 said:
Hey I feel you guys but guess what a lot of stores are moving very shady lately
this literally just happened to me a few days ago

called a store here locally in TORONTO/GTA AREA, inquired about a product, confirmed with the store the product is iN STOCK, was told no issues please place your order, checked online as well to confirm they had multiple of this product in stock, which it showed 11 of them in stock! make my way to the store approximately 1 hour from me and literally put the car in drive within minutes of the phone call and guess what when I arrive they do not have the product, im being told now they have it online in stock but not in there possesion eta is 1 week or so. so from the consumers side hey hes got a point, I couldve easily sourced this somewhere else maybe even cheaper but i was lied to and deceived.

dont want to shame the store but I kept my order but it was not a pleasant experience.
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Since when did in stock mean not in possession? I would have been so choked as well after making such a drive.
Very least I would expect them to offer to take my order and provide free shipping.
that's just shady.
 
I guarantee you will have it next day but you won't like the assured shipping cost, and it won't be backordered and EMT only. Credit card orders for unrealistic scenarios a 5% upcharge on your order just being upfront.

InterSurplus said:
Actual email recieved, but this thread is for entretainment only...



''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
If so I will place an order.
If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''
Click to expand...
 
InterSurplus said:
Actual email recieved, but this thread is for entretainment only...



''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
If so I will place an order.
If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''
Click to expand...

I have found over the years that the truth generally works.
 
marshall said:
I have found over the years that the truth generally works.
Click to expand...

It's easier then what a few people are suggesting.... why play games and create more drama.

Potential customer asked a fairly straight forward question and cut to the chase to address the issue of drop shipping and what his response would be in that case.
 
Grain said:
View attachment 744867
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Thanks Grain, I needed to update my shark jumping images.... :)

iIKOFY5.jpg


gs0RlvZ.jpg
 
Simple answer, if you have the product in-stock, take a picture and send it to the potential customer. Maybe even put a "Hi, <person>" on a sticky note for them to see.

People are getting jaded with the drop-shipping being listed as in-stock and just scams and fake sites/ads in general :(
 
Sorry Am I confused, do you want to sell your goods or keep them on the shelves? This is super tacky and a great way to deter future sales. You should apologize to the customer for posting his message and hope he still wants to send you his dollars. You asked for feed back I hope this helps.
 
Dylan jf said:
Sorry Am I confused, do you want to sell your goods or keep them on the shelves? This is super tacky and a great way to deter future sales. You should apologize to the customer for posting his message and hope he still wants to send you his dollars. You asked for feed back I hope this helps.
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... the entire community!
 
Unbelievable that there are so many retailers around who willingly make such unhinged posts. Really betrays a profound lack of experience and perspective when dealing with others.
 
In general if a business doesn't sell what they don't have and remove out of stock listings or add out of stock labels, this wouldn't happen. That used to be pretty standard... It's a lot more professional and would have saved you countless exposures to people who will decide not to shop here now just for asking .
 
chunkymeatball said:
Unbelievable that there are so many retailers around who willingly make such unhinged posts. Really betrays a profound lack of experience and perspective when dealing with others.
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I don't think there are that many..... back in the day John the owner of Marstar used to be pretty crotchey and would express opinions that differ from the typical "customer is allways correct" approach..... but other then that I've never seen a retailer try to publicly roast a customer here on CGN.

There has been responses to customers trying to roast businesses, where the business then steps in with their side... but as far as instigating the mud slinging this is a first.

Props to InterSurplus for letting the thread continue this long despite the negative feedback..... shows they are willing to take a few licks when wrong.

Who knows maybe they will even apologize for their lack of good judgment? Lessons learned all around I suppose.
 
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