Seeking advise on how we should we reply to this customer!

stuckon308 said:
It's not like he posted the guys name. No need to get all worked up about it.

Some of you need more humor in your lives.
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This has nothing to do with the buyer, but everything to do with the business owner's professionalism and respect for his customers.

I feel sorry for you if you don’t get this.
 
I am in construction, so there are always minor disputes but nothing to heated. But without a long winded rant, I will say I wont work for school teachers or people with purple hair any more.
 
partial said:
This has nothing to do with the buyer, but everything to do with the business owner's professionalism and respect for his customers.

I feel sorry for you if you don’t get this.
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Yup. A simple question from someone who has obviously had it happen before and just wants to make sure it won't again, but they see an opportunity to get free time on the front page at the cost of looking like an outfit of dickheads.

Classy.
 
The customer sounds a bit unhinged. He is asking if you have stock before placing his order, but not waiting for an answer before placing an order and will cancel when he gets the answer.
 
Overlander2018 said:
The customer sounds a bit unhinged. He is asking if you have stock before placing his order, but not waiting for an answer before placing an order and will cancel when he gets the answer.
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I think you need to re-read it. He's saying they have stock and he will order it. If it turns out to not be in stock he is going to cancel. So its more like a warning. Whether he gets a response or not, his response will be the same.

I can get where he's coming from. I can't tell you how many retailers 'sold me' FN 509 tactical only to get a later response saying they were oversold. I had three separate purchases (consecutively, not at once) where each retailer had to back out of the sale due to miss counted stock.
 
chunkymeatball said:
Most recently, there was an absolutely WILD thread where another retailer grossly misrepresented the facts and then STARTED A POLL on the forum attacking the customer. Some people here, giving the retailer the benefit of the doubt, proceeded to gang up on the customer until the customer came back with photos and receipts.

Seriously, has everyone forgotten already?!
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Yep, I remember.
 
Maybe he ordered before and it took 2 months for them to ship it cause it wasn’t in. Usually the places don’t even tell you they just wait until it is
 
I think there maybe a couple questions you ( intersurplus ) need to ask yourself.

1: are you deserving of this question?
2: do you claim to have items and then order them in, causing the customer more wait time than expected?

If the anwser to these questions are yes, than that's a you problem that you have created.

If the anwser to these questions are No, than reply to the customer in confidence, make a sale and possibly gain a return shopper.

It seems simple enough....................
 
Once upon a time, a CGN member decided to raffle a unique gun. $200 for a ticket. Dozens of tickets were sold. Just before the draw, the member decide to take the gun out to the range for a last run. The gun blew up. He choose to continue with the raffle. When the winning ticket was drawn, the winner was told the sad story about the gun being damaged during packaging and is now rendered useless. The CGN member, however, promised to and indeed return the winner $200. AAHH! what a wonderful world...
 
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