You smacked the nail right thru the 2x4 on that one man. I ran a small firearms related business for a handfull of years here on CGN but in the end was not willing to be crucified by the "Me-Now" generation here on CGN. Far too many complainers with zero idea of what it takes to be in this game. No matter how many dozens of customers you please beyond thier expectations.... there's always gonna be the ones that your service will never be good enough for. Rather than simply refusing the difficult to deal with customers, I decided to refuse the entire firearms community. Personally if I was a business doing my best , I would simply cancel and refund the orders of those who keep whining and trolling threads LOL