Tomahawk 1200 pics and first impressions(update,test fired)

[GIGGIDY]

Just my observations here so take it for what its worth.

First

John, learn to use the quotation function. Reading your cut and pasted posts is down right painful.

Second

I would own the type of firearm Marstar sells because I am just a casual shooter at this point and don't need top quality firearms (but I still want them ) and you have some great products, others not so much. That being said I will never purchase a product, firearm or otherwise, from Marstar simply based on the way you have presented your self here on CGN since I joined. I think your PR skills suck and you need to work on dealing with customers on a personal level. Not this attitude of "yes stuff goes wrong, but we are such a great place and do so much business that it shouldn’t matter because we have a no BS warranty".

Spending Money is emotional and people want to feel like they matter to a business after they spend their hard earned cash on a product.

Again this is just my opinion so take it with a grain of salt, but seriously John I think you need to revamp your attitude when dealing with customers or potential customers for that matter.

 

[johnone]

OK FELLAS;
My approach sucks, I need to study PR, I can't satisfy folks, my replies are worthless....
Solution, stop posting.
John

 

[pontcanna]

Having a major firearms business owner on CGN who is at least willing to talk about his products and entertain queries (even if many of them are actually complaints) is a positive - I hope Johnone stays.

One solution would be for people to do their back-and-forth with John by PM, phone, email etc. I think this thread has gotten out of hand and the next posting should be after things are completely resolved - or not - like in a few weeks.

 

[Deckard]

Can't we all just ....get along?

 

[Mangil]

Johnone...I am currently at work and I can't answer you now but believe me I will as soon as I can...POINT BY POINT

I really had nothing against you (or your company)before, but this is Incredible....you claim that I am a liar... you have just taken a slipping slope mighty Johntheexpertone....

This will get ugly fast...

 

[Claybuster]

Having a major firearms business owner on CGN who is at least willing to talk about his products and entertain queries (even if many of them are actually complaints) is a positive - I hope Johnone stays.

There are several major firearms business owners on here including TSE, Target Centre, Canada Ammo, Epps, Freedom Ventures, P+D, Armco, Wolverine et al. But I can't recall one of them implying a customer was a liar, berating him for not contacting him directly when his staff didn't solve a problem, offering up lame excuses or getting all pouty and threatening to take his ball and go home when challenged.

Although it might be in his business interests to stop posting. With his approach and attitude all he's doing is alienating potential customers.

 

[TDC]

There are several major firearms business owners on here including TSE, Target Centre, Canada Ammo, Epps, Freedom Ventures, P+D, Armco, Wolverine et al. But I can't recall one of them implying a customer was a liar, berating him for not contacting him directly when his staff didn't solve a problem, offering up lame excuses or getting all pouty and threatening to take his ball and go home when challenged.

Although it might be in his business interests to stop posting. With his approach and attitude all he's doing is alienating potential customers.

Poor CS and PR or not. I give John full credit for being honest and not subscribing to the "you need to kiss your customers a$$" mentality. A business that strives to kiss your a$$ at every opportunity is no different than one that won't compromise at all.

TDC

 

[BBq_Woa!]

i like turtles.

 

[michaelsabre]

Poor CS and PR or not. I give John full credit for being honest and not subscribing to the "you need to kiss your customers a$$" mentality. A business that strives to kiss your a$$ at every opportunity is no different than one that won't compromise at all.

TDC

Long live Canadian Tire!

 

[Paul Morrison]

I LOVE MARSTAR.

The only things I've ever bought from them were great. Had one minor defect, and I sent it to get replaced/fixed. Great prices, good service. Aces all around.

I gotta say, people who complain on internet forums without contacting the manufacturer about their problems are idiots. Do you think we all scour the forums all day looking for customers to help? We're dealing with incoming emails, customers on the phone, and all the regular to and fro of the daily grind. Sure, we pop in from time to time but we can't police the forum. Email us or phone us and we'll take care of you. If we don't know you have a problem, we can't take care of you.

Its nice to know that the firearms industry is exactly like the remote controlled plane industry.

Chin up John! You've got a great company and you sell great products, and you have good and loyal customers.

 

[G37]

My 2cents...

I think John means well (and from past posts seems like a nice guy who enjoys what he does).

In my opinion Marstar is staffed with people who don't care about customer service or the success (or failure) of Marstar; I don't mean to sound harsh but both myself and a co-worker have had poor service "trying" to order from Marstar on several occasions.

My co-worker actually never received an item and called several times but just gave up (the part was under $10 and it wasn't worth the headache for him to try and get the part or his money back.)

I've placed two seperate orders in the past and both times the part never came (luckily I was never charged either); but I never received a call or email explaining why the item/order was never processed.

Anyway,
My suggestion would be for Marstar to hire more staff (or better staff) to deal with the paperwork/orders/returns that are obviously being neglected.

I suspect that if one were to walk into the Marstar storefront service would be considerably better. I wonder if those who have had excellent dealings with Marstar were within driving distances?

Anyway... I hope Marstar sticks around as the Canadian firearms environment can't really afford to have importers closing shop.

-----------------

With regards to the Tomahawk.
No one should blame Marstar on the finish or quality of the shotgun. Seriously, anyone expecting to get a top quality Semi-Auto Shotgun for under $400 new is being very unrealistic.
That gun looked like a <$400 gun. A dirt cheap semi-auto shotgun normally costs >$600 and that quality can be questionable with average costs being in the $1000 range... "You gets what you pay for".

~Cheers

 

[pitdogboy]

 

[Hitzy]

I suspect that if one were to walk into the Marstar storefront service would be considerably better. I wonder if those who have had excellent dealings with Marstar were within driving distances?

They don't have a storefront.....they have let locals pick things up with pre-approval.

 

[Fenix.NZ]

i dont think john ever called the guy a liar, thats just someone spitefull putting words in johns mouth.

he raised a very valid point.. the bolt face is spottless .. why
simple questions, should be a simple answer.

edit: sorry im probbaly just fueling a fire here .. i just havent liked what ive seen . are you suprised that john isnt being totally friendly now? he ( and his company ) have just been through a hailstorm of flak and criticism. i would be handing out some terse comments too

 

[Claybuster]

I gotta say, people who complain on internet forums without contacting the manufacturer about their problems are idiots. Do you think we all scour the forums all day looking for customers to help? We're dealing with incoming emails, customers on the phone, and all the regular to and fro of the daily grind. Sure, we pop in from time to time but we can't police the forum. Email us or phone us and we'll take care of you. If we don't know you have a problem, we can't take care of you.

I gotta say, people who post on internet forums without reading the entire thread are idiots. The poster DID contact Marstar repeatedly and they didn't help until he posted his comments.

Here, I'll even help you.

Now, onto the "Ironclad Guarantee" I shipped the shotgun back to them, after calling them and asking them what appropriate procedure was. I shipped it on May 27th. It arrived June 3rd. Signed marstar.

I waited between a week and two weeks, called them, asked them what the deal was, said they would get someone to call me back. Ok, no problem.

That happened about 3 or 4 times. No one called me back. Ever.

They did confirm every time that it was there, and that I was going to be getting my refund.

So this brings us to about July. As I had not gotten a refund yet, I called them, talked with someone, got transfered, said the shotgun was there, what I wanted to do, exchange, refund, etc. I said I want a refund. He said ok, and that they would get on it.

Waited 3 more weeks. Nothing. Called them again. Same song and dance.

Called early August, same thing again.

Called last Friday, was told the person who does returns isn't there. Will be back on Monday.

FYI, johnone doesn't dispute this series of events. That you can look up for yourself.

 

[pottsy]

POTTSY;
Obviously you have your version of events....
John

Well if reality is "My version of events" then I guess I do.

 

[pottsy]

One solution would be for people to do their back-and-forth with John by PM, phone, email etc. I think this thread has gotten out of hand and the next posting should be after things are completely resolved - or not - like in a few weeks.

Well you see in order for that to work John would have to respond to those personal contact requests... in order to get my refund I had to post here on CGN to get his attention. Did I want to have a pissing contest? Hell no, but you can only get ignored for so many months no matter what company you are dealing with. Again we have the "Go f*CK yourself, we sell thousands and thousands of guns approach"... funny, there are a lot bigger companies out there that we would all piss and scream at if they treated us the same way. But I digress.

End of topic.

As for Mangil's shotty... yep. Looks like a rough cheap gun... if it works, it works, if it doesn't it doesn't. He was never really ragging on Marstar, just on the cheap quality of a cheap gun. Hope it all pans out for him, and thanks to him for a good review.

 

[rdelliott]

I LOVE MARSTAR.

The only things I've ever bought from them were great. Had one minor defect, and I sent it to get replaced/fixed. Great prices, good service. Aces all around.

I gotta say, people who complain on internet forums without contacting the manufacturer about their problems are idiots. Do you think we all scour the forums all day looking for customers to help? We're dealing with incoming emails, customers on the phone, and all the regular to and fro of the daily grind. Sure, we pop in from time to time but we can't police the forum. Email us or phone us and we'll take care of you. If we don't know you have a problem, we can't take care of you.

Its nice to know that the firearms industry is exactly like the remote controlled plane industry.

Chin up John! You've got a great company and you sell great products, and you have good and loyal customers.

+1.

My experience with Marstar has been been uniformly positive. I've bought guns, parts, and accessories from them on several occasions, and never had anything but good service.

 

[Paul Morrison]

I gotta say, people who post on internet forums without reading the entire thread are idiots. The poster DID contact Marstar repeatedly and they didn't help until he posted his comments.

One person. There are dozens of other negative comments from people who never contacted them.

n order to get my refund I had to post here on CGN to get his attention. Did I want to have a pissing contest? Hell no, but you can only get ignored for so many months no matter what company you are dealing with.

let me give you a nice big tip should you ever get into a spot like this again. I manage customer service, and I deal with other customer service reps all the time in my industry. When you have a reasonable need, and the person you are talking to cannot help you make it so, ask to speak to their supervisor.

I got into an half hour long pissing match with some low level peon at a shipping company in LA. Our model was in their possession, going to a customer, but the warehouse person on our end had incorrectly marked it as COD, which means the shipping company was insisting on collecting from the customer. I called, had them change the status, then they said they needed payment from me, which is silly because we have a line of credit for shipping with them, I offered to use my credit card, but they refused it because its Canadian (our business card was 2 timezones away with my boss). After a half hour of this I said: "Look I understand you're a cog in the wheel, and you can't do anything for me, so let me be very clear and simple: find me someone who can." He insisted no one could help me, so I pointed out that we ship about 5000$ worth of shipping a month, and that if he wanted my account to remain with them, he'd find someone. About an hour later I got a call from one of the reps repenting for their error and pledging to make it right.

Talking to the right people is ESSENTIAL in correcting something on occaison. Companies intentionally limit the ability of customer service people to make decisions. Sometimes you have to find the person who can make it happen.

In this case, if the guy had said: 'let me speak to the boss', he would have eventually got John and it would have been made right.

This is not an excuse, but rather a suggestion to improve your future relationships with companies whom you have an issue with. It goes well beyond Marstar.

 

[Fenix.NZ]

+1.

My experience with Marstar has been been uniformly positive. I've bought guns, parts, and accessories from them on several occasions, and never had anything but good service.

+2 and ive never bought anything off them, not even in the same country,
but i once posed the question, will any of the canadian retailers ship to new zealand .. i had one reply to that question, within the hour, and it was John , he followed up my next 2 PM's within a day .. so im completely happy and im not even a customer