Tomahawk 1200 pics and first impressions(update,test fired)

I've seen a lot of all kinds of businesses that offer poor customer service but they're not too concerned because they have what people want and they're going to sell it anyway.

If I feel like I'm being treated poorly I shop elsewhere even if I have to pay slightly more but that's just me, and my own personal choice.

Nobody's forcing you to buy from a place you don't like.
 
CLAYBUSTER;
It is obvious that no attempt on my side to explain or clear up this file will satisfy you....
As for trusting my people as you put it, I would put them up against any staff in any firm. Of course we trust them, of course they are authorized to remedy any and all complaints. YES one will sliup throught the cracks, and we try to fix it ASAP....
"A good leader then doesn't blame the subordinates that HE put in place when they don't get the job done."
AT NO TIME did I ever blame my staff, we do have meetings when a file goes wrong, we do make every effort to remedy it and learn from it....

"Does it trouble you that of all the dealers on this site more of these stories come up about Marstar than anyone else?

Does it ever occur to you that maybe, just maybe, because Marstar has the sales volume it enjoys, that perhaps by sheer volume there may be more problems....

I tell you what since you obviously have all the answers to all the problems, why not buy the company and then run it in an obsolute flawless manner ?
I really want to retire....
John
 
johnone said:
CLAYBUSTER;
It is obvious that no attempt on my side to explain or clear up this file will satisfy you....
As for trusting my people as you put it, I would put them up against any staff in any firm. Of course we trust them, of course they are authorized to remedy any and all complaints. YES one will sliup throught the cracks, and we try to fix it ASAP....
"A good leader then doesn't blame the subordinates that HE put in place when they don't get the job done."
AT NO TIME did I ever blame my staff, we do have meetings when a file goes wrong, we do make every effort to remedy it and learn from it....

"Does it trouble you that of all the dealers on this site more of these stories come up about Marstar than anyone else?

Does it ever occur to you that maybe, just maybe, because Marstar has the sales volume it enjoys, that perhaps by sheer volume there may be more problems....

I tell you what since you obviously have all the answers to all the problems, why not buy the company and then run it in an obsolute flawless manner ?
I really want to retire....
John
Click to expand...
Volume equals problems? Please bring yourself back to reality. That would have one assume that your little shop is doing many times the business that all the other dealers on this site are doing put put together. If that were the case you probably could retire.

So keep posting if you wish. What might change opinions is if the posters said that you made it right and 6 months without another post complaining about Marstar. In the interim, you might have a word with your staff and learn how to use the quotation feature.

And as an aside wasn't this Tomahawk line the one you sent your production manager over to Turkey to look over? Seems you might have a word with him too.
 
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johnone said:
CLAYBUSTER;

"Does it trouble you that of all the dealers on this site more of these stories come up about Marstar than anyone else?

Does it ever occur to you that maybe, just maybe, because Marstar has the sales volume it enjoys, that perhaps by sheer volume there may be more problems....

I tell you what since you obviously have all the answers to all the problems, why not buy the company and then run it in an absolute flawless manner ?
I really want to retire....
John
Click to expand...

It doesn't trouble me that Marstar has more cases of poor products and/or service. It does however tell me that a trend is forming with above average regularity. I do agree that with increased volume comes increased numbers of problems. However, an increase in volume shouldn't produce an increase in frequency of problems as appears to be the case with several products offered by Marstar.

I'm sure someone might be interested in taking over the business. Running it in a "flawless manner" would involve offering quality name brand products which would significantly reduce your "shear volume" of sales. Then again, quantity has a quality all its own..

I'm not sure who's more at fault. An individual or business who offers poor products; or the consumer who's foolish enough to purchase it.

TDC
 
CLAYBUSTER:
Well now, to quote you "That would have one assume that your little shop is doing many times the business that all the other dealers on this site are doing put put together."
According to the CFC and others we ARE the largest importer/distributor in Canada....
OUR little shop, as you put it.started on the kitchen table almost 25 years ago with myself and my wife doing everything, has blossomed into a multi million dollar business, tahnks to the many loyal customers we have....
Marstar has facilities in several countries and enjoys one of the best reputations possible in the international market place....

Could I retire, YES I can, quite comfortably. But I enjoy what I do, I enjoy meeting and dealing with the large number of clients and friends we have made over the many years in the trade.... Most shooters and collectors are fine folks....

Now on the other hand if they were as kind as yourself, I would reconsider what I am doing and wonder If I had not made a verious error in judgement when I started all this back in the mid 1980s ??
John
 
TDC;
Please inform yourself, beofre making claims, as to exactly what our volume is, what is the return ratio, what is the defective ratio ??

If I were to say that a our Mauser sales which total just over 500,000 units had a rate of return of less than 1/4 of a rifle per 1000 sold.... would that be unusual ?

What about the M-305 rifles, we have sold approximately 5,000 units we experienced a retrun of less than 25 units or 1/2 of 1%,

We have sold many thousands of Norinco pistols, our return rate is below that of the M-305s....

By the way, a return does not mean a problem in all cases, the client did not like the bluing, did not like the grain of the wood, perhaps the example received was not the same as the one on the site, etc, etc....

If all of our products were as bad as you, and given our no BS warranty policy, do you really think we would have lasted all these years....??
John
 
Claybuster said:
It's pretty obvious you don't oversee the orders, nor do you oversee the staff dealing with complaints. A good owner, one who gives a damn about his business and his customers, puts people in place he can trust to live up to his commitments. A good leader then doesn't blame the subordinates that HE put in place when they don't get the job done.
Click to expand...

completely unrealistic for a business owner to oversee everything that goes on within the day to day running of a company, unless they themselves are personally involved in the day to day running of the company.
I imagine when the staff member(s) involved first took their interview with john that they seemed very capable and willing to uphold johns ethos, but then again dont we all in interviews..
and im also certain ( while i dont know him personally ) that john isnt going to just pass it by the wayside when he finds out who is responsible.

buyer beware is a term passed around alot here in NZ .. loosely meaning if you buy something without doing your research, and you get bitten, tough bickies. luckily john does offer this iron clad garantee .. if his employees have let him down, well that sucks, but bring it to his attention and any complaints you have will likely be sorted.. instead of whining about it to people who cant do anything
 
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This thread is going a little bit out of control...

Just to make a few things clear to everyone:

I didn't make this review because the gun was bad...
I believe that I was one of the first to receive one and at least two or three people expressed their interest in a review
my workbench was cleaned and my camera was ready a few days before I receive the gun.
if the gun had been a jewel, I would have made the review nevertheless...
 
Don't worry Mangil, it's obvious you were not trying to cause trouble. You wrote an honest review, and that's good.

In this case it didn't work for you, but maybe your next purchase will. I personally have a firearm from Marstar (Norinco HP9-1) and I am totally satisfied with the service they provided me with, as well as the shotgun itself.

I don't have a single complaint.

Bad product happens sometimes, and like John said: with thousands of orders leaving the warehouse, it's impossible to know them all by heart.

I'm sure Marstar isn't out to purposely screw people over. #### happens in business.

I think everyone should remember that for every complaint about ANY business that we see here on CGN, there are likely hundreds, if not thousands of other transactions that went smoothly without any hiccups at all.

We only ever hear about the bad things.
 
Just like to say to mangil that when i said
"buyer beware is a term passed around alot here in NZ .. loosely meaning if you buy something without doing your research, and you get bitten, tough bickies"
i wasnt saying that you shouldnt complain about the product etc etc.. because its clear you arent, you did write an honest review.. i was just talking in a general sense
 
ENIGMATIC1;
Thank you for providing your name so I could look into this file myself.
You are correct, you ordered on May 2nd 08
Your transfer was approved May 12th 08
We debited your credit card on May 13th 08
Your shotgun was shipped May 15th 08

You are quite right, we did have an issue with a very small number of these guns, the mag spring was too weak to feed the last round in the mag.... as a result the shell retainers took over and bad feeding was the result....

You returned your purchase at the end of May, it was collected at the post office in the first week of June.

Now comes the part I cannot explain, why It sat in the repair department for so long, it should have been repaired, replaced or credited....

I fully understand your frustration however your statement is a bit overboard "You want to know what I got out of the deal??? The bill to ship that piece of s**t back to them. Unbelievable that they are a site sponsor, with an "ironclad guarantee"

HOW MUCH was your return shipping ? We will cover it of course.

Why did you not contact me in the first place ?
In this case I became aware of the issue this week end, you provided your name, I had the file on my desk this morning (Monday), I hope I have resolved it....

I have instructed the invoicing dept to issue a credit note to your card company for the full purchase price, including shipping.

We apologize for the obvious mix up that occured....

May I suggest that in the future, should you favour us with your business, if a problem comes about, contact me or one of the supervisors, it saves time and nerves.
Regards
John
 
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