Type 81 LMG: Defect + Customer Service Problem

ya I got an email back finally just said that they would replace it with a blued one no mention of phosphate one and it would be on my dime to get it switched...... don’t understand how they quality could be so different between the two really liked the phosphate on mine.
 
Trapanese said:
Yep, the same people that ask for this and that in this cal and that cal don't know much about how the firearms industry works. There's no magic wand that can make things happen. I bet these are also the ones that hum and ha and miss out when cool guns finally do drop - then complain about not getting one lol
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Thing is tho is there already are rifles based on the type 81 in .308/762x51 iv asked that question many times I know full well the logistics of the question but that's exactly what it is a question. I don't ever expect a company to haul the rifle out of their behind.
 
After having in the past a SKS-D, a M306, and an Type 54-1, I will never have another Chinesium gun.
 
Jest4phun said:
ya I got an email back finally just said that they would replace it with a blued one no mention of phosphate one and it would be on my dime to get it switched...... don’t understand how they quality could be so different between the two really liked the phosphate on mine.
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you have to pay the shipping, why ? is it under warranty?
 
TheCyaba said:
Thing is tho is there already are rifles based on the type 81 in .308/762x51 iv asked that question many times I know full well the logistics of the question but that's exactly what it is a question. I don't ever expect a company to haul the rifle out of their behind.
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What rifle and where? Show us some sources besides a one-off prototype.
 
Well it’s new never fired and I dunno why they are expecting me to pick up the bill when they couldn’t send me a rifle without defects but I’m gonna email again to see if I can get it settled since I shouldn’t be.
 
Curtton said:
you have to pay the shipping, why ? is it under warranty?
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I once purchased a rifle from a local store, it was defective and the store agreed it was defective, they sent it back to get it fixed and then charged me for the shipping and it wasn't effing cheap. I have never purchased anything from them again, and i have spent over 10k on firearms and accessories since then.
 
scianna54 said:
My phosphate is fine. Just did a full inspection because I was a bit worried. The wood on both of mine (one each) is not 100% where it meets the butt plate but easily fixable. The wood on the phosphate one is nicer, has a slightly deeper colour.
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Same here, my phosphate is a nice looking gun without visible defects.
 
Hmm, I sent them pictures and they let me send it back cod, also gave the choice between blued or another phosphate. I chose blued as im a purest and the majority of issues I've seen on here are the one off phosphates. That being said its been sitting at the post office for a week and they only have 7 days to pick it up before its returned to sender sooooo
 
Nevermind i just checked CP app and they picked it up last night at 843pm and it says my COD is now being issued. Mine had a #### ton of defects tho, like it was rough and was clearly fired more then once. Maybe they felt the defects were superficial and although they will replace it, only with the more available blued and on your dime. Not saying its right but maybe why
 
Curtton said:
you have to pay the shipping, why ? is it under warranty?
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Client's top handguard had some imperfections, we offered to send replacement. Client did not like that upper handguard was not phosphated like receiver so we offered free exchange of rifle to blued, but they would have to cover sending original back as it was a courtesy and not a warranty issue at that point

If it's warranty then free ship both ways
 
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Just gotta say TI treated me with awesome customer service. As you know I had the defect phosphate and I opted for a blued in which I thought I would have to wait till the next shipment. I was notified today via email that my new blued rifle was shipped out from missasugga yesterday and will be here Tuesday. All shipping on them, painless and quick. I couldn't be happier
 
Tactical Imports said:
Client's top handguard had some imperfections, we offered to send replacement. Client did not like that upper handguard was not phosphated like receiver so we offered free exchange of rifle to blued, but they would have to cover sending original back as it was a courtesy and not a warranty issue at that point

If it's warranty then free ship both ways
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thanks for the clarification. Thumbs up.
 
So I received my phosphate a while back and it had some bad cosmetic issues. I promptly contact TI and they were awesome about sending it back after seeing some photos, all went smooth and hassle free. My new phosphate showed up today and looks collector grade in comparison, absolutely pleased with TI's handling of the situation.
 
when it comes to finish issue, it seems like Phosphate has some teething pains. btw, so far all phosphate serial numbers were below approx 600.
 
Jprocs24 said:
So I received my phosphate a while back and it had some bad cosmetic issues. I promptly contact TI and they were awesome about sending it back after seeing some photos, all went smooth and hassle free. My new phosphate showed up today and looks collector grade in comparison, absolutely pleased with TI's handling of the situation.
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Thats awesome, glad you stuck to your guns and tried a phosphate again before blued. Me personally always regretted not getting a true blue, it should be here tm. That being said the fact your parked one and my blued one both shipped this week makes me think the new shipment is in and they are taking care of all warranties first
 
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