Dear Joe549:
I am writing in response to your complaint, filed with our Office, about the Chief Firearms Officer of Ontario (“CFO”). For the reasons outlined below, our Office will not be taking any further action with respect to your complaint.
Our Office’s Role and Mandate
The Ombudsman is an independent and impartial Officer of the Ontario Legislature with authority to review and investigate complaints about the administrative conduct of municipalities, universities, school boards, and provincial government organizations, as well as the services provided by children’s aid societies and residential licensees, and the provision of French language services.
The Ombudsman Act gives the Ombudsman discretion to discontinue his review of a complaint, based on several factors, including whether there is another adequate remedy available, or where, having regard to all the circumstances of the case, any further investigation is unnecessary. The Ombudsman is meant to be an office of last resort. This means that citizens are normally expected to first address complaints to existing complaints processes and appeal mechanisms before our Office will intervene.
Your Complaint
You told us that you made an application to the CFO, for authorization to transfer ownership of a restricted/prohibited firearm, but complained that the CFO delayed in processing the application you submitted to them.
Our Review
Our review focussed primarily on making inquiries regarding the status of the specific transfer application that you disclosed to us as being delayed. We confirmed with the CFO that the transfer request you brought to our attention has been processed.
We also made inquiries with senior staff at the CFO regarding its processes and the broader issues of delay, including how it communicated the delays to the public.
The CFO confirmed that the delays you experienced in the processing of your application(s) resulted substantially from operational disruptions their office faced due to the current COVID-19 pandemic. The CFO took steps to inform the public of this situation. Namely, staff emails and voicemails contained messaging as of March 18, 2020, informing the public that: a provincial state of emergency was declared due to the COVID-19 pandemic, that non-essential OPP civilian staff were being sent home on approved leave, and that the CFO will therefore have minimal staff working to address essential business. Similar messaging informing firearms transfer applicants about the possibility of delays at the RCMP’s Canadian Firearms Program, which initially receives and transmits application(s) such as yours, continues to be posted on its website, which is accessible at: https://www.rcmp-grc.gc.ca/en/firearms/impacts-services-due-the-coronavirus-disease-covid-19.
Please note that CFO staff advised that it processes applications on a first-come-first-served basis, but has discretion to prioritize applications on a case-by-case basis, based on the individual circumstances of the application.
Conclusion
In light of the above, we will not be taking further steps to review your complaint at this time. Thank you for bringing your concerns to the attention of the Office of the Ontario Ombudsman.
Sincerely,
Richard Francis
Early Resolutions Officer