I had my first negative experience with a Vortex.... I have purchased 18 by my count, all diamondback and above except a crossfire for a .22 and this one, a crossfire 2-7 x 32 that I tossed on a rem 700 in .30-06 while waiting for what I wanted (not in stock locally).....
The bad
- I fired one shot with the rifle and it went blurry then, when I took it off of the rifle it had a rattle in it...
- When I got a call from the warranty service, they claimed I over-tourqued the ring screws, I have a torque screwdriver and I just calibrated it and it is bang on... and I have done several with it in between....
The good
- Scope is being replaced with zero fight from them.... even though they say it's my fault it broke
- I sent it out last week, they received it yesterday, I got the call today and the new one is in the mail and will be at my place by tuesday.... less than two week turnaround, very good imop, try getting that from anyone else.
I have had really good experience with these scopes to date, I am happy with their service and the mid to higher end scopes I rate highly from a "usage" perspective, ie, good glass, nice crisp adjustments, great reticles etc....
I also shoot leupolds and they are great scopes, no doubt..... but more expensive for the same thing in my opinion.... both brands stand by their product.....