Wrong rifle sent, no refund
- Thread starter cman
- Start date
- Status
Munkey1973
CGN frequent flyer
- Location
- Regina, SK
I've only dealt with FOC once (and it was positive), but people already seem to be getting "edgy" in this post.
As someone mention in an earlier post, could have been a new guy working.
Firstly, how long ago did the gun arrive ?
Second, how long ago did your friend make first contact with FOC ?
Third, has he contacted them only the time ?
It could be early in the story and the appropriate person at FOC may not even be aware of this problem.
As someone mention in an earlier post, could have been a new guy working.
Firstly, how long ago did the gun arrive ?
Second, how long ago did your friend make first contact with FOC ?
Third, has he contacted them only the time ?
It could be early in the story and the appropriate person at FOC may not even be aware of this problem.
Midnight Rider
CGN Ultra frequent flyer
- Location
- ......the Vanishing Point .
You might be surprised at how little impact something like this has on a business . Just a blip on the radar that will be forgotten by most in a few hours ...and life goes on .
Have your friend do a CC chargeback. He didn't get the item he purchased. FOC will notice then I'm sure - especially if he waits for them to request the return of the rifle and then the ball is in his court.
He opened the box, immediately knew it was the wrong rifle, called them, they requested pics which he immediately sent, and they told him basically to pound salt….but like I said maybe it was someone new working there, I can’t see someone who has worked there and deals with lots of customers in a daily basis doing something like this, he even volunteered to pay for shipping to make it right.
See 16.... plus others
Always pay with Visa card etc
If you check Visa policy’s you will see that the store refund policy has no bearing on the issue
Correct goods received in perfect order or money refunded
Your friend needs to call them and have a polite firm conversation with them
Unfortunately many clerks are not kept apprised of this by store owners and so just quote the store policy, which in most cases scares away the customer.
I had this very issue with a sponsor here, they started out with “store policy “ and we finished up with them sending me a shipping label to return it for full refund
Always pay with Visa card etc
If you check Visa policy’s you will see that the store refund policy has no bearing on the issue
Correct goods received in perfect order or money refunded
Your friend needs to call them and have a polite firm conversation with them
Unfortunately many clerks are not kept apprised of this by store owners and so just quote the store policy, which in most cases scares away the customer.
I had this very issue with a sponsor here, they started out with “store policy “ and we finished up with them sending me a shipping label to return it for full refund
MosinMan13
CGN Regular
- Location
- Thornbury Ontario
I would be super curious to hear FOCs side of this and more of your buddies correspondence before judging this one, not calling you out but I’ve had run ins with them before and they always made right, and that was before the mass handgun rush.
Makes no sense to say 'Someone New handled it". No way. Why give them an out/excuse? Not like a Large Scale Corporation, One Retail Store, everyone rubs shoulders everyday. He even sent pics, everyone working there knows the story. a "New guy" isn't going to be the decision maker, for the Obvious. Is the 'Decision' maker completely unaware of this situ? Does he have any names who he spoke to? Could be, more likely not.
johnnyreb65
CGN frequent flyer
Well if his wife is a lawyer why are you getting involved. If his wife can't deal with it I'm sure she knows someone who can.
TRUST ME no business wants to get a letter from a Lawyer. Majority of businesses < this one include> don't want to deal with a lawyer as it forces them to hire one. In this particular case exchanging the rifle or offering a serious discount on the incorrect one would be a no brainer as opposed to messing with a lawyer.
Like someone else said , this sounds a little fishy. Not saying anyone is lying but if his wife is a lawyer then there's something missing.
One call to the CFO or RCMP from a lawyer can cause this company a whole mess of crap. I don't see any sane store owner taking any chances over this especially since it was there error.
Question. Is the GEN1 cheaper than the GEN2? In most cases newer generations are more expensive. Was your friend charged the correct price for the GEN he received?
I have dealt with FOC a couple times, no issues at all. As a modern retailer, I would be very surprised if they didn't take the rifle back without hassle.
Retailers get to do their own thing though and they deal with the consequences too.
IMO, it's not a SALE unless the goods being exchanged are the agreed upon items. So if the case described is accurate, The SALE isn't final because it hasn't been completed yet.
Since the buyer has yet to receive the item they purchased, no SALE has actually been completed. The incorrect item is not even relevant to that equation.
In other words, the buyer is within their rights to demand the correct product, even if they don't return the incorrect one.
Under BC's Sale of Good's Act: (Not sure how it works elsewhere in Canada but likely similar (basically word for word in Ontario) and in the case of interprovincial sale, both would likely apply anyway)
Buyer's right of examining goods
38 (1)If goods are delivered to the buyer that the buyer has not previously examined, the buyer is not deemed to have accepted them unless and until the buyer has had a reasonable opportunity of examining them for the purpose of ascertaining whether they are in conformity with the contract.
(2)Unless otherwise agreed, when the seller tenders delivery of goods to the buyer, the seller is bound, on request, to afford the buyer a reasonable opportunity of examining the goods for the purpose of ascertaining whether they are in conformity with the contract.
Buyer not bound to return rejected goods
40 Unless otherwise agreed, if goods are delivered to the buyer and the buyer refuses to accept them, having the right so to do, the buyer is not bound to return them to the seller, but it is sufficient if the buyer intimates to the seller that the buyer refuses to accept them.
Retailers get to do their own thing though and they deal with the consequences too.
IMO, it's not a SALE unless the goods being exchanged are the agreed upon items. So if the case described is accurate, The SALE isn't final because it hasn't been completed yet.
Since the buyer has yet to receive the item they purchased, no SALE has actually been completed. The incorrect item is not even relevant to that equation.
In other words, the buyer is within their rights to demand the correct product, even if they don't return the incorrect one.
Under BC's Sale of Good's Act: (Not sure how it works elsewhere in Canada but likely similar (basically word for word in Ontario) and in the case of interprovincial sale, both would likely apply anyway)
Buyer's right of examining goods
38 (1)If goods are delivered to the buyer that the buyer has not previously examined, the buyer is not deemed to have accepted them unless and until the buyer has had a reasonable opportunity of examining them for the purpose of ascertaining whether they are in conformity with the contract.
(2)Unless otherwise agreed, when the seller tenders delivery of goods to the buyer, the seller is bound, on request, to afford the buyer a reasonable opportunity of examining the goods for the purpose of ascertaining whether they are in conformity with the contract.
Buyer not bound to return rejected goods
40 Unless otherwise agreed, if goods are delivered to the buyer and the buyer refuses to accept them, having the right so to do, the buyer is not bound to return them to the seller, but it is sufficient if the buyer intimates to the seller that the buyer refuses to accept them.
Exactly. New guy or old guy that has been working there forever is completely irrelevant. A mistake was made and the company needs to take responsibility and fix their mistake. This isn't complicated.
Those few posting in this thread saying this "smells funny" what exactly are you confused about here? Companies make mistakes all the time and usually you don't hear about it as most ethical businesses just do what needs to be done and they fix their mistake and life goes on.
As I posted earlier in this thread this exact same situation happened to me with another company and once they were informed of their mistake they did what they had to do and made it right. Again, this isn't complicated.
nowarningshot
CGN Ultra frequent flyer
Ya kills me. Gun owners accustomed to being f'ed over by every level of government, businesses that ship.....etc...etc. Can't believe this would happen.
I frequent online gun auctions. You name it.
Shipping my stuff to person A, person A stuff to me》》》we should pay for shipping back and back out.
Holding insurance money, as a auction credit,
Endless excuses for holding auction purchases 6-8 weeks without shipping.
Sending inert projectiles courier....with no courier here, sending by courier....simply to a.local transfer company...with only my name, no address or.phone number.
Shipping items one/box, $10 packing fee $25+/package when I would all fit for $40 instead of 4x$35.
So, basically I have zero problem believing a business screwed up, wants to blame the customer. Basically minimum wage, non gun knowledgeable people. Probably because it's a family member or the only person they could get to work for them.
Yes Seems so ! - Can you SHARE with us your POOR buying experience with them ? RJ
- Status
