Unfortunate Experience

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TheIHGuy said:
Never asked them to change their policy. Accepted that as it was, but thanks for all your concern. Glad to see this post reaching so many people. Just sad to see more don't behave in a polite and curtious way. And to those that do, good on you.
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Keep checking your inbox for your expected apology. I'm sure it's coming any moment. I would like to recommend a product called Preparation-H for you in the meantime. If you weren't expecting them to change their policy then why are you even posting this drivel? You got a polite/brief/to the point response. What more do you want from them??
 
TheIHGuy said:
To clarify, their response to my asking to hold (Yes I couldn't pay for it until Friday, had to get back to town to do some banking) was "We do not have a hold policy, payment must be receive today.

Linda"

I know it's not the most offensive thing in the world, but I tend to expect polite responses as a customer.
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Well, siht.

Now I’ve gotta go buy something from tradex to make up for this unwarranted public smear. Ugh.

Any suggestions?
 
TheIHGuy said:
Note: Have bought several rifles in the past and always had a great experience, and great quality rifles.

This past weekend I placed an order on a rifle, and asked for it to be held until Friday. I understand now Tradex has no hold policy, and I can't fault them for that. Thats just how they run things.
The rather rude response I received, on the other hand, was unexpected. So I allowed them to cancel my order, hoping it would still be available at the end of the week, but couldn't get the bitter taste out of my mouth regarding the response. So I emailed back explaining my dismay.

"I'm sorry you feel that way"

Thats the only response I received. And even after having asked that my issue be forwarded to someone higher up with a response expected, I have still heard nothing back.
I'm disappointed with the whole experience, especially since I had a good opinion of Tradex before and had been recommending them to others, and had planned on buying a lot more merchandise myself.
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So what's your point? Just curious as to what is being accomplished with these types of threads. Are we to not do business with them?
 
TheIHGuy said:
It's possible I took the initial response the wrong way, no denying that. Still curious why I haven't heard anything back in nearly a week though. You would think a company would want to try to keep customers, right?
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I'd probably be happy to not have your business... One needs to know who his customers are and who they aren't
 
My response after cancellation,
"I'm a bit disappointed in your response to my request. While I understand that you don't have a hold policy and hold no fault to you over that, I wish that you had been a bit more polite in your response. I had intended not only to purchase this rifle, but several others and reloading gear as well in the future. This interaction has made me question whether I should be doing more business with your company. I'm unsure how or even if you will respond to this email, but I hope that we can once again come to good terms in the future"
As for buying the rifle, I would still love to have it. But I'm waiting to see if I can get some resolution on this before I continue to support them.
 
TheIHGuy said:
My response after cancellation,
"I'm a bit disappointed in your response to my request. While I understand that you don't have a hold policy and hold no fault to you over that, I wish that you had been a bit more polite in your response. I had intended not only to purchase this rifle, but several others and reloading gear as well in the future. This interaction has made me question whether I should be doing more business with your company. I'm unsure how or even if you will respond to this email, but I hope that we can once again come to good terms in the future"
As for buying the rifle, I would still love to have it. But I'm waiting to see if I can get some resolution on this before I continue to support them.
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Sounds like your a customer who is not worth the headache and hassle. Buy the rifle or move along. Why do you expect them to kiss your ass. There response was polite. How many posters agree with you here?
 
I wrote a comment regarding Reliable's service. I didn't use any language of profanity, I just put down details of the date, the conversation....etc.
Reliable did contact me tried to resolve the problem, but after the comment was posted. Long story short. My comment got deleted, why?
From CGN admin? then why? from Reliable ? they can do that ? We don't have second amendment in Canada, but we do have freedom of speech, don't we? This is an obstruction of freedom of speech. I don't know why and don't know who did this, just confused.
May be this comment will be deleted as soon as I posted on this forum. If I am doing anything wrong, please let me know. May be I violate some term of use or agreement of some sort, if any of you know the answer, please kindly point me to it. Many thanks. Happy St. Patrick's Day
 
Can-down said:
Just buy the gun if you want it or move on.
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Maybe you're right. Seems that trying to get good customer service is a thing of the past. Just need to accept what you get now days.
I'll leave it up to Trade Ex. Do you still want my business? If so I'll give you another chance. And don't worry, I won't ask you to hold any more guns for me.
 
TheIHGuy said:
My response after cancellation,
"I'm a bit disappointed in your response to my request. While I understand that you don't have a hold policy and hold no fault to you over that, I wish that you had been a bit more polite in your response. I had intended not only to purchase this rifle, but several others and reloading gear as well in the future. This interaction has made me question whether I should be doing more business with your company. I'm unsure how or even if you will respond to this email, but I hope that we can once again come to good terms in the future"
As for buying the rifle, I would still love to have it. But I'm waiting to see if I can get some resolution on this before I continue to support them.
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Jumping Jesus Chr#*t!! So your response to her plain English, polite response was to threaten to withdraw your massive business from them if they didn't kiss your ass?
Na, I changed my mind. Don't check your email for a response from them. After finding out how you really behaved towards them, I fear it's not coming any time soon.
You started a slam thread against a great company. You state how poorly they communicated with you yet you turn out to be the one posting ####-like threats towards them.
 
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