How about a real example. Order an item, a week later they email stating your order is complete, credit card charged and here is your tracking number. Next day you get a message that they don’t have an item that you did not order and offer a refund. This is followed shortly by another message that indicates they don’t have the item that you did order and offer a refund. I message them wtf?? Wait for several days to get a reply that effectively says nope don’t have what you want, our bad. I message back asking if I can get a refund, week goes by no reply, their ordering system still says thanks for the money. Now I wait for my credit card statement as I will likely have to ask for a charge back because the vendor can’t be bothered to communicate with me.
Made multiple purchases in the past with them, all went well. Shipping sometimes can take a while, but during large sales, I expect it and am not bothered much. I did occasionally get my order as quickly as within the same week.
In early December, I ordered several boxes of two different weights of projectiles for IPSC Revolver load development (after initial tests on leftover stock, a good bit of power lost to shorter barrel and cylinder gap vs. my semi pistol... my old loads won't do), along with a few other odds and ends while at it.
A little less than two weeks later, Canpar came every business day for three days with a few boxes from my order. Still outstanding are three remaining boxes of the same type of projectile for which shipping labels were prepared, but Canpar tracking does not follow further than the label creation.
After a few exchanged emails and a phone call to follow-up (the line can sometimes be busy, call again later; it happens!), they think the website possibly allowed two users to purchase part of the very limited quantity of outstanding projectiles at the same time and that two of the three outstanding boxes cannot be replaced, but one more should have been shipped to me. The missing packages are under investigation with Canpar to track down first to figure out if, or how many, were misplaced. Since Canpar is now shut down, that will have to wait.
Sure, it's been a while since I ordered from them and some of my order is still outstanding, but they are taking the proper steps to figure it out and I trust a resolution will follow once the Covid limitations let the system back in play.
