- Location
- Prince Albert, Sk
Sounds to me like they are being reasonable.
No reply ??
- Thread starter R1-Dave
- Start date
Reasonable eh ? Lies aren't reasonable to me, it's BS.
agilent_one
CGN Ultra frequent flyer
- Location
- AB
Perhaps you should handle this like a man, rather than a 12yr old? Give them a call, and talk to John. Maybe also explain how you came to the conclusion it's the same gun?!?
Agree with all the above posters that these whiny, ##### threads have to stop.
- Location
- Prince Albert, Sk
You praised them in one thread and crucify in another.
Sometimes stuff happens, emails disappearing, computers not working, etc............
A little patience goes a long way, become hostile with a retailer and see how far that gets you and what kind of service you receive.
Sometimes stuff happens, emails disappearing, computers not working, etc............
A little patience goes a long way, become hostile with a retailer and see how far that gets you and what kind of service you receive.
your doing us a favour - I think - good for you
luciferco
CGN Regular
- Location
- Rocky Mountains
i can't justify how is it so hard to SPEAK to someone on the phone.... don't be phone shy.
asphalt599
CGN frequent flyer
- Location
- Ontario
Maybe things with Marstar haven't gone very smooth with this purchase but you have not gone about this the right way either. Speaking to someone directly onthe phone and having a little bit of patience goes a long way.
- Location
- Southern Ontario
Complaints and problerms
When we, as buyers, purchase an item, we expect it to be up to certain standards. In the case of a firearm, it should last a reasonable length of time and perform satisfactory. However, with any manufactured item, there are bound to be problems. If we have 99% quality control, then there is still one item out of a hundred that has a problem with it.
With the OP here, he has had a problem, and is frustrated with the circumstances of attempting to rectify it. In the real world things do not go smoothly, and as mentioned, "S**t happens." The time line apparently looks like this:
7-20 The OP makes a post that he has received no reply after 7 days to his e-mails, where he has been told to send the firearm back and it would be replaced.
7-20 JOHNONE replies that the OP has a genuine complaint, and does he want a replacement or a refund.
7-20 (Post # 5) The OP is still being reasonable, states that it is not the Dealers fault, and wants a replacement.
7-21 (Post #12) JOHNONE checks the problem. He then states that there was no paperwork as to the OP's wishes. He then states that an identical revolver was pulled from stock, and was awaiting approval from the CFC since July 18th.
7-21 (Post # 15) The OP is apparently still reasonable, despite the criticism he has had for voiceing his problems on the Forum. He agrees that things do happen that are beyond control or circumstances. It looks like he now has a solution and an explanation to his problem, and is satisfied with the outcome.
8-04 (Post # 18) The op is now pissed off. He apparently has received the original revolver back, instead of the replacement one he was promised. He can identify this one by "the plating coming off the hammer."
Anyone who has collected guns or uses them a fair bit can usually identify their gun. There are certain nicks, scratches, dings, blemishes, and other little things that a person will see that are individual to his particular firearm, and by which he can identify his from a table full of others. In this case, it appears that the plating was coming off the hammer, a condition that almost anyone would notice.
No wonder that he is pissed off! I, and almost anyone on this forum would be too, if it was apparent that you were promised a replacement, and received the same one back that you sent in. Especially if you were told that it was being replaced, and part of the delay was the transfer being delayed by the CFC for approval. I would get the feeling that I was being jerked around and being lied to.
A check of the serial numbers should confirm that the firearm is the same one sent in for replacement, or is the replacement firearm. If it is the replacement, then the OP's position is suspect. However, if it is the original revolver, as the OP claims it is, then he has been treated badly, and he has a very valid right to be incensed.
The replies and posts to this one are going to be interesting.
.
When we, as buyers, purchase an item, we expect it to be up to certain standards. In the case of a firearm, it should last a reasonable length of time and perform satisfactory. However, with any manufactured item, there are bound to be problems. If we have 99% quality control, then there is still one item out of a hundred that has a problem with it.
With the OP here, he has had a problem, and is frustrated with the circumstances of attempting to rectify it. In the real world things do not go smoothly, and as mentioned, "S**t happens." The time line apparently looks like this:
7-20 The OP makes a post that he has received no reply after 7 days to his e-mails, where he has been told to send the firearm back and it would be replaced.
7-20 JOHNONE replies that the OP has a genuine complaint, and does he want a replacement or a refund.
7-20 (Post # 5) The OP is still being reasonable, states that it is not the Dealers fault, and wants a replacement.
7-21 (Post #12) JOHNONE checks the problem. He then states that there was no paperwork as to the OP's wishes. He then states that an identical revolver was pulled from stock, and was awaiting approval from the CFC since July 18th.
7-21 (Post # 15) The OP is apparently still reasonable, despite the criticism he has had for voiceing his problems on the Forum. He agrees that things do happen that are beyond control or circumstances. It looks like he now has a solution and an explanation to his problem, and is satisfied with the outcome.
8-04 (Post # 18) The op is now pissed off. He apparently has received the original revolver back, instead of the replacement one he was promised. He can identify this one by "the plating coming off the hammer."
Anyone who has collected guns or uses them a fair bit can usually identify their gun. There are certain nicks, scratches, dings, blemishes, and other little things that a person will see that are individual to his particular firearm, and by which he can identify his from a table full of others. In this case, it appears that the plating was coming off the hammer, a condition that almost anyone would notice.
No wonder that he is pissed off! I, and almost anyone on this forum would be too, if it was apparent that you were promised a replacement, and received the same one back that you sent in. Especially if you were told that it was being replaced, and part of the delay was the transfer being delayed by the CFC for approval. I would get the feeling that I was being jerked around and being lied to.
A check of the serial numbers should confirm that the firearm is the same one sent in for replacement, or is the replacement firearm. If it is the replacement, then the OP's position is suspect. However, if it is the original revolver, as the OP claims it is, then he has been treated badly, and he has a very valid right to be incensed.
The replies and posts to this one are going to be interesting.
.
- Location
- Sault Ste. Marie
you guys are hilarious. A public forum is a perfect place to voice discontent with service. This guy is getting terrible service. Get your head out of your ass and see this.
- Location
- Prince Albert, Sk
Buying local sometimes is a better idea.
- Location
- Central AB
It's called the Drama Queen Syndrome.
doublelung
CGN Ultra frequent flyer
- Location
- Ontario
Really?? When for some reason the guy can't be bothered to pick up the phone and call. Unless he's a mute or something I would think that any reasonable person would take that step before acting like a little ##### crying to everyone else about it on a public forum.
Most guys I know would prefer to deal with someone directly if they felt they were wronged as opposed to hiding behind their computer sending emails. But then again most guys I know don't sit down when they pee.
DL
Could be that Pietta has had plating problems. Could be that more than one gun has poor plating.
But surely a simple check of the serial numbers would determine if its the same revolver or not.
Perhaps the OP could check the serial on the transfer paperwork for the first one with the serial on the second, and let us know if the serials are the same.
If the serials are different, then the claim that Marstar returned the original pistol is, well, suspicious.
- Location
- Central AB
I gotta think the OP would have checked the serial number before he made this accusation, just because it would be so incredibly short-sighted and stupid not to.
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superoxide
Regular
by the looks of this thread you have to wonder if the op hasn't confused a ''peeling finish'' with color case hardening
browning nb
Regular
- Location
- Riverview nb canada
same serial number? Yes ,no OP.
- Location
- Southern Ontario
I would hardly consider that plating that was flaking off a NEW firearm as a mere "finish blemish."
If it was flaking off a NEW firearm, you would have thought that the Dealer would have looked at the firearm before it was shipped, especially considering he had an unhappy customer to make things right to.
superoxide asks about possible confusion. "by the looks of this thread you have to wonder if the op hasn't confused a ''peeling finish'' with color case hardening". The area in question is apparently on the hammer.
browning, nb sums it up nicely when he says. "same serial number? Yes ,no OP. " Since the OP started this thread, I think it is up to him to give an answer to that question.
Alternately, a positive statement from JOHNONE that the revolver in question was actually replaced with a new one, and that the OP did NOT get his original firearm back might be posted.
This is getting better all the time. I wonder which one of the affected parties will be the first to reply!
.
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while, I'm all for calling out a vendor when warranted, after several purchases over the years and dealings with Marstar and John and staff, i see no fault with there service.
if you follow their instructions for return or refund for warranty, which are posted on there site for all to see, the section states to return with a letter to explain why and a whatfor.
we live in an instant gratification society, i want it now and it has to be perfect to my standards!
John i seriously hope and wish you the best in dealing with this new and present group of young people who think they are your only customer and if made to wait for more then 30 seconds they #####.
if you follow their instructions for return or refund for warranty, which are posted on there site for all to see, the section states to return with a letter to explain why and a whatfor.
we live in an instant gratification society, i want it now and it has to be perfect to my standards!
John i seriously hope and wish you the best in dealing with this new and present group of young people who think they are your only customer and if made to wait for more then 30 seconds they #####.
