Customer review of Tenda.

tristanium said:
I've ordered 2000x .223 campro bullets from them.got a damaged empty box,cheap thin cardboard with one layer of tape all around.clearly botched packaging. They responded to my email saying they'll send a claim to Canada post.i guess i'll wait and see what kind of customer service they'll give. Hoping for the best..
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I had a much smaller similar issue. Stood my ground and customer service came through
 
I have only recently been buying from Tenda and I have been happy with their service and selection. I’ve only shopped from the store location not on line.

This morning I had an issue with an item from a previous purchase that I wanted to exchange, and although they were well within their rights to refuse they, helped me out.

I just want to say thanks to the staff this morning, for great customer service.
 
kbdplinker said:
I have only recently been buying from Tenda and I have been happy with their service and selection. I’ve only shopped from the store location not on line.

This morning I had an issue with an item from a previous purchase that I wanted to exchange, and although they were well within their rights to refuse they, helped me out.

I just want to say thanks to the staff this morning, for great customer service.
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Good for you i guess,can't wait to hear back from them.
 
tristanium said:
I've ordered 2000x .223 campro bullets from them.got a damaged empty box,cheap thin cardboard with one layer of tape all around.clearly botched packaging. They responded to my email saying they'll send a claim to Canada post.i guess i'll wait and see what kind of customer service they'll give. Hoping for the best..
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UPDATE: Brian wrote me back and said Canada post will refund 100$ out of 286$ and said it was my fault if i was too cheap i didn't spent on insurance for my package.i still think that packaging was crap but they won't take any responsibility.
I'll never order from them again.
Can't wait to see if i get the refund or not...
 
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tristanium said:
UPDATE: Brian wrote me back and said Canada post will refund 100$ out of 286$ and sort of it was a bit my fault if i didn't spent on insurance for my package.i still think that packaging was crap but they won't take any responsibility.
I'll never order from them again.
Can't wait to see if i get the refund or not...
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You ordered something and received nothing but a damaged box? If they’re not willing to replace or fully refund, this is the time to discuss with your credit card about a chargeback. It will be an open and shut case.
 
I order a new Ruger rifle a couple weeks ago, it was shipped 8 business days after I order it. It showed up fine, but I think they could do a lot better, some dealers ship the next day! I would order from them again only if nobody else had what I wanted. Too bad.
 
yomomma said:
I agree, they are slow to ship.
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They seem to ship mid week, once a week, at least with the UPS option.
I've had rifles in 2 days from them when I time it right lol. Not sure I've ever waited a week, wouldn't bother me though, I'm old with patience, not tiktok generation.
I don't piss and moan either if there is a pin head blem on something, I just fix it.
Honestly, I've been buying for several years, never had any issues at all. If there is something I'm after, I always check them first, prices are usually the best. Couple times things went on sale right after I bought, they gave me a store credit for the difference. Really got no complaints here.
I sure as hell would not want to be in their shoes these days though, everyone #####es about anything they can lol
 
Very happy with their service. Needed scope flip up covers and wasn't sure about size. Send a quick Email and not even 1/2hr later got email representative explaining sizing, ordered right away and was very pleased with product. Go Tenda go.
 
tristanium said:
UPDATE: Brian wrote me back and said Canada post will refund 100$ out of 286$ and said it was my fault if i was too cheap i didn't spent on insurance for my package.i still think that packaging was crap but they won't take any responsibility.
I'll never order from them again.
Can't wait to see if i get the refund or not...
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Packaging is an issue across most, if not all vendors.
I'd happily pay a $10 handling fee to ensure my new firearm was packaged correctly, competently and securely.

What i usually get from all vendors is a box taped shut in a few places with no packing inside except tge factory Styrofoam cutout.

These boxes are not true postal system worthy boxes.

The stoeger boxes even say "this is not a shipping container" right on it.

The laziest shipping job I recieved was a rifle box with small brown paper squares taped over the logo and name of the gun maker.
 
freedomintheskies said:
Hey CGN'rs, I just want to share my first experience as a customer of Tenda Canada.

Of course I heard about them here on CGN and I was searching for a good deal on a shooting Chrony to help with working up hand loads for the coming shooting season. They had the best price that I could find ANYWHERE in Canada (believe me when I say I searched thoroughly) so I used the online store cart. I also added some bullets that were priced below every other dealer I could find.

I completed the check out and the only hiccup was I had to call my card number in. I spoke to a very nice customer service rep and easily completed the transaction. Within an hour I had about 5 emails in my inbox saying that they had looked at the order and every function through to putting the order on a truck. I was also emailed a tracking number for Canpar.
This was all on Wednesday afternoon and much to my surprise I got a knock on the door at 10:00 am Friday. WOW!!! Impressive delivery time!
When I opened the box, my order was in there along with a copy of the invoice and the interac slip. I was also surprised to find some other goodies in the box that were sent gratis. I won't be a spoiler though. You need to order from them yourselves to find out what they send...

Thanks Tenda! Keep up the superior service!
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Always impressed with Tenda...
 
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