Soap Operas
Wow, after reading the posts after my original one, I just have to get back in on this one!
I do agree that this is a failure in Customer Service. However, it is an even bigger failure in the Customer side of how it was and is still being handled.
As Shakespeare once wrote, "Methinks he doth protest too much." As BUFFDOG once wrote, "Some people have highly inflated opinions of themselves."
From the start, the OP has threatened to cause trouble for the Manufacturer. He claims that this is "his thread" and it seems anyone who does not have the same opinion as he does is not supposed to make any comments. But, the moment this thread was posted on a public forum, it became a public thread, and therefore fair game for different opinions, not just those of the OP.
In Post #25, with all the correspondence posted, it really shows the lack of common courtesy toward someone else in this manner.
On August 10th, the OP demanded satisfaction on his terms, or else.
On August 16th, Volquartsen replied explaining machinery problems and estimated it would PROBABLY be 30 days before it could resume production.
Also on August 16th, Volquartsen offered a full refund or replacement. THE OP CHOSE REPLACEMENT WITH NEW BOLT HANDLES.
So after waiting 6 days after the 30 day period, the computer was cranked up and an insulting e-mail was sent to Volquartsen in whch the OP treatened dire consequences, accused Volquartsen of "screwing" him, and used foul and abusive language, which, I see, has been blanked out. (Edited ? ###Xing bolt handles?)
The OP then gives instructions to Volquartsen to "KEEP THE MONEY AND BOLT HANDLES", and adds "YOU TWIT." In the following sentence, the OP wishes that Volquartsen "loses 10,000 times the money STOLEN." I might be a bit confused here, but didn't the OP just tell Volquartsen to KEEP THE MONEY but then accuse them of stealing it.
But, the "warmest regards" the OP wishes Volquartsen apparently shows that he is a nice guy, and wishes them well!
In contrast, the polite reply from Volquartsen still offers several options:
1-replacement when new ones are ready - (can't send what you don't have)
2.- send receivers so VQ can modify them for original VQ handles
3- was polite as to the accusation of stealing the OP's money
4- Explains why no handles currently available because of machine failure
5- repeats the offer to refund the OP's money
And, of course, there is always someone who doesn't get "the word." Even though the OP has been twice offered his money refund, a later post advises him to let the Manufacturer keep the money. Oh, well.
And then after the refund offers and such, the OP posts "Get real. Unlike you, I refuse to take it up the ass." While there is inconvenience and frustration, I am afraid that I can not see the logic of this statement if a twice offered refund is not taken.
Or is it
?
Probably the most relevant observation was made by
22LRGUY in which he said:
"Hey Mr. S~lots of people in this thread are "in your corner" with the situation as you've described it, but you're losing ground with remarks like that. You framed your initial post as a sort of warning to forum members, then proceeded to show the correspondence between yourself and VQ....in which one thing became glaringly obvious~you default to offensive language to accentuate your point when things aren't going your way.
VQ dropped the ball, you didn't accept a refund as an option, so you rolled the dice and lost."
In post # 73, the OP is still slanting the story. "Maybe you MISSED the part where I waited 5 MONTHS for the return of my parts?
5 MONTHS
We're not talking about building a one-off custom gun here. These are "off the shelf" non-custom pieces that any retailer who sells 10/22 accessories would typically carry"
YOU WAITED 5 MONTHS FOR THE RETURN OF YOUR PARTS? If the newer bolt handles are not able to be produced, how can they be sent to you?
This is like a daytime Soap Opera. We can tune in a couple of weeks from now, and pick up the plot in almost the same place where we left it. One of our members observed the impatience of the younger generation, especially when they don't get their way. Kind of like the famous television commercial where the little kid acts up, throws a tantrum, knocks things over in the store, and yells an screams when he is not allowed his item. It was an advertisement for Condoms. Perchance threads like this could be worked into such a commercial as one of the finest examples of the argument FOR birth control.
.
