Poor experience with Calgary shooting center

I think you titled this correctly. "Poor" experience.



There is nothing wrong in asking for a discount, the world "grew up" on the barter system. There is some stuff wrong with going on their paid space, and putting them on blast. At least OP had the common sense to not add bs to the story, seemed like just the facts
 
Just my cheap opinion but has anyone ever faired well crying about( in their mind) a bad deal. I would assume there would be a learning curve involved. Crying about a sale you hesitated on and then ##### about it seems pretty trivial too me. Site sponsors have sales and deals every week pretty much!
 
First time potential buyer with Calgary shooting centre wanted to buy a Bergara rifle which was on sale yesterday with no expiry date called to buy today and was told no way can we hounor yesterday prices. Very disappointing I will look elsewhere with that kind of customer service

I don't think this post is disrespectful or whining, or a smear of everybody's favourite Calgary gun store, as some have been saying. The OP had the expectation that a sale price posted without an expiry date would be honoured the next day for an in-stock item. That might not be this retailer's practice, and maybe it's not conventional in firearms retail -- I don't know, because I haven't bought a new firearm in years, and I don't shop sales. But it is not an unreasonable expectation for him to have, in the normal Canadian retail marketplace. In his place I like to think I'd have posted this as a question -- what do we expect from the retailers in this respect? Should they be like Canadian Tire, Marks, or London Drugs, among many others, and always post clearly the time frame when an advertised sale price is available? Doing that is certainly convenient for the customer, and respectful on the part of the retailer. I think it would be preferable for everybody. Even places like Marks that seem to purposely have a lot of very short fuse sales designed to motivate the customer to click BUY right now, in case they lose the opportunity, do that. Not that I'm suggesting CSC is trying to market its goods that way, as I know nothing about them. It's just an interesting question as to what consumers and retailers should expect in dealing with each other. Also, let's not be too quick to abuse others in these forums. OP is just a guy trying to buy a nice new rifle. He may be a new shooter. He'll probably give others the opportunity to enter the sport. We are all trying to advance and defend the shooting sports in opposition to Justin and his fans who want to build their political fortunes on slanging what we do.
 
Which model is it? They are not the only retailer of Bergara rifles. Shop around. There are a few easy steps to find the best deals. Have a bit of patience. If CSC does not want your business, meh. Shop somewhere else. I found their prices usually not the cheapest anyways.
 
I don't think this post is disrespectful or whining, or a smear of everybody's favourite Calgary gun store, as some have been saying. The OP had the expectation that a sale price posted without an expiry date would be honoured the next day for an in-stock item. That might not be this retailer's practice, and maybe it's not conventional in firearms retail -- I don't know, because I haven't bought a new firearm in years, and I don't shop sales. But it is not an unreasonable expectation for him to have, in the normal Canadian retail marketplace. In his place I like to think I'd have posted this as a question -- what do we expect from the retailers in this respect? Should they be like Canadian Tire, Marks, or London Drugs, among many others, and always post clearly the time frame when an advertised sale price is available? Doing that is certainly convenient for the customer, and respectful on the part of the retailer. I think it would be preferable for everybody. Even places like Marks that seem to purposely have a lot of very short fuse sales designed to motivate the customer to click BUY right now, in case they lose the opportunity, do that. Not that I'm suggesting CSC is trying to market its goods that way, as I know nothing about them. It's just an interesting question as to what consumers and retailers should expect in dealing with each other. Also, let's not be too quick to abuse others in these forums. OP is just a guy trying to buy a nice new rifle. He may be a new shooter. He'll probably give others the opportunity to enter the sport. We are all trying to advance and defend the shooting sports in opposition to Justin and his fans who want to build their political fortunes on slanging what we do.

No
Just no
 
In the end, this post will give Calgary Shooting Center more than 10,000 views by prospective buyers. I can only guess they will receive several more customers from this thread.

I agree with AlexisCreek that people should stop flaming the OP. He felt jilted and expressed his concern. CSC will only benefit from his post.

Let's flame the corrupt Liberal Government and that slimy NDP b@g-licker for screwing our country instead!
 
Guys. Getting yesterday’s sale price is not the business “bending over backwards”…it would be good service to have that request accommodated. OP isn’t wrong that his request was reasonable. In the same breath, an answer of “no” is also reasonable.

I don’t know for certain, but I would bet money that if a manager answered the phone, the answer would have been yes. But is it BAD service that the employee followed standard practice and it wasn’t accommodated? Not really. You just talked to a normal employee who told you the normal policy.

Big whoop. Wait for another sale.
 
Guys. Getting yesterday’s sale price is not the business “bending over backwards”…it would be good service to have that request accommodated. OP isn’t wrong that his request was reasonable. In the same breath, an answer of “no” is also reasonable.

I don’t know for certain, but I would bet money that if a manager answered the phone, the answer would have been yes. But is it BAD service that the employee followed standard practice and it wasn’t accommodated? Not really. You just talked to a normal employee who told you the normal policy.

Big whoop. Wait for another sale.

Best advice on this entire thread!......:)
 
Best advice on this entire thread!......:)

I run several businesses and never scold my employees but they all have been with me for a long time and they know that they better ask me before they let a deal go away.

It is just normal business practice as you say. Just saying plain no is not the way things should go.

And if some people here are suggesting that this thread is "bad advertising is still advertising". Nope, not in my experience.
 
And if some people here are suggesting that this thread is "bad advertising is still advertising". Nope, not in my experience.

The people saying this are likely not business owners. You would choose different words I am sure.

The point they make is valid though. Anyone who reads this more than 1 inch deep can see that what the business did isn’t “so awful” and that this customer probably didn’t actually get mistreated. It is also a heap ton of exposure in which people are defending the business.
 
If someone approaches a situation in a mature manner they could negotiate something.

Whining about not getting it is entitled, which makes me think their original approach wasn't the nicest.


They could have literally emailed the moment they saw it and called about the message they sent yesterday. The internet is 24/7.

You could establish contact at any time, they're only open during business hours.
 
If 10% makes or breaks buying a new firearm perhaps you should not be buying one right now (just saying) I would have called them directly as others have pointed out perhaps they could have given you a break on something else (shipping?)
 
I run several businesses and never scold my employees but they all have been with me for a long time and they know that they better ask me before they let a deal go away.

It is just normal business practice as you say. Just saying plain no is not the way things should go.

And if some people here are suggesting that this thread is "bad advertising is still advertising". Nope, not in my experience.

I see it the same way, never say NO, without giving an alternative.

Every business has it's fanboys, not sure if they can keep that businees profitable, but hey are there and opinionated.
 
Guys. Getting yesterday’s sale price is not the business “bending over backwards”…it would be good service to have that request accommodated. OP isn’t wrong that his request was reasonable. In the same breath, an answer of “no” is also reasonable.

I don’t know for certain, but I would bet money that if a manager answered the phone, the answer would have been yes. But is it BAD service that the employee followed standard practice and it wasn’t accommodated? Not really. You just talked to a normal employee who told you the normal policy.

Big whoop. Wait for another sale.

You're right, the OP and CSC were not being unreasonable in their interactions with each other. I probably would have asked if they'd give me the sale price the next day too; worst they can say is no. What WAS unreasonable was getting butt hurt about it and whining about it on a public forum. Hence all the sh!t the OP is getting. Nothing unreasonable going on here, lol.
 
If 10% makes or breaks buying a new firearm perhaps you should not be buying one right now (just saying) I would have called them directly as others have pointed out perhaps they could have given you a break on something else (shipping?)

I hear you, and agree.

However, i think that also goes the other way: would 10% really be make or break for the company? A 10% discount is pretty common for lots of things - veterans, first responders, customer retention - reasons like that are a common grounds for keying in a 10% discount in retail.

I bet if the manager at CSS had been asked, he probably would have just keyed in the 10% and been done with it.
 
Guys. Getting yesterday’s sale price is not the business “bending over backwards”…it would be good service to have that request accommodated. OP isn’t wrong that his request was reasonable. In the same breath, an answer of “no” is also reasonable.

I don’t know for certain, but I would bet money that if a manager answered the phone, the answer would have been yes. But is it BAD service that the employee followed standard practice and it wasn’t accommodated? Not really. You just talked to a normal employee who told you the normal policy.

Big whoop. Wait for another sale.

Yup, this is the best response yet, totally bang-on.
 
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