Rcbs sucks! Warranty? Forget it!
- Thread starter Lonesome Donkey
- Start date
Totally satisfied with RCBS service.
I damaged my Precision Mic while thinking I could make it better by slightly chamfering the edge that measures the headspace. I barely touched it, but it threw the measurements all off. Bubba strikes again!
I called and even fessed up that I was completely responsible. I wanted to see if I could buy a new micrometer barrel for it. No, send yours in and we'll send you a new one, no charge.
Thanks RCBS.
I damaged my Precision Mic while thinking I could make it better by slightly chamfering the edge that measures the headspace. I barely touched it, but it threw the measurements all off. Bubba strikes again!
I called and even fessed up that I was completely responsible. I wanted to see if I could buy a new micrometer barrel for it. No, send yours in and we'll send you a new one, no charge.
Thanks RCBS.
I'm with the donkey. 8 weeks offline (or just 4) would p*ss me off. For anything I own, I don't expect multiple weeks of downtime. As I said, with Lee, which is usually regarded as the cheapest of cheap, you can just go on the website and pick the parts you need, and they show up at your door a week later.
Now if the whole company is under a few feet of water, there's nothing anyone could do. Could just be bad luck.
Now if the whole company is under a few feet of water, there's nothing anyone could do. Could just be bad luck.
Purple shoulder
Regular
- Location
- Winnipeg MB
Maybe get someone else to make the call for you. I have funny feeling it would help.
Something is changed at RCBS customer service.
Used to be that if you called CS you got an actual employee of RCBS who was a technical expert on most RCBS subjects. That doesn't seem to be the case any more. Now you get a person who can look up information but has no background or experience in RCBS equipment or reloading. RCBS is still owned by OMARK Industries (I think) and maybe the dedicated RCBS Customer Service has been scrapped in favour of a out-sourced call center, or maybe it has been consolidated with other Omark corporate entities.
Whatever the change is, it's definitely not the same CS as it used to be, and I've noticed this well before the flood earlier this year.
Used to be that if you called CS you got an actual employee of RCBS who was a technical expert on most RCBS subjects. That doesn't seem to be the case any more. Now you get a person who can look up information but has no background or experience in RCBS equipment or reloading. RCBS is still owned by OMARK Industries (I think) and maybe the dedicated RCBS Customer Service has been scrapped in favour of a out-sourced call center, or maybe it has been consolidated with other Omark corporate entities.
Whatever the change is, it's definitely not the same CS as it used to be, and I've noticed this well before the flood earlier this year.
The flood thing is a lame excuse. My experience was a solid year before the flood.
5 years ago i also called to get warranty on a digital scale that would only work when plugged in (it theoretically was supposed to run on batteries too). They declined to warranty it.
5 years ago i also called to get warranty on a digital scale that would only work when plugged in (it theoretically was supposed to run on batteries too). They declined to warranty it.
- Location
- Meaford Ontario
I couldn't agree more.
GunsNotPuns
CGN frequent flyer
Only time I've ever had a significant issue with reloading equipment was with RCBS and they weren't exactly helpful. In the future I'll stick with Lee and Hornady.
I have a lot of Lee gear, but I've broken more of it then anything else. While I'm not a huge RCBS fanboy, most of their gear is solid but I'm not crazy on their dies, the basic seating die is just crap.
For generic hunting cartridge dies I usually go Lee and they produce very good ammo.
Hornady is a step up, nice seater dies and multi-cartridge neck dies.
Redding is winning me over, so is Forster.
I've always just emailed RCBS and then had the parts arrive in the mail, they didn't even want as much as picture proof
2 weeks ago I emailed and called Redding about a bullet sleeve in a competition bullet seater that had cracked, and to that I got the oh...we don't cover that part under warranty, but brownells sells replacements, and after telling him of my canadian location all he had to say was well that sucks that shipping is going to cost you more then the part.........18.oo for the part and 22 shipping turned my repair to a 60 dollar bill...so will be walking away from redding now and going to wilson dies
2 weeks ago I emailed and called Redding about a bullet sleeve in a competition bullet seater that had cracked, and to that I got the oh...we don't cover that part under warranty, but brownells sells replacements, and after telling him of my canadian location all he had to say was well that sucks that shipping is going to cost you more then the part.........18.oo for the part and 22 shipping turned my repair to a 60 dollar bill...so will be walking away from redding now and going to wilson dies
RCBS is owned by Vista Outdoor Inc. (NYSE - VSTO). Vista's stock took a real bashing in January. To give you some idea, Vista Outdoor stock value has plummeted more than 60% in the last year...
Apart from RCBS, VISTA owns FIFTY BRANDS including:
Federal Premium
CCI
Speer
Alliant
Blazer
Savage Arms
Stevens
Redfield
American Eagle
Bushnell
Weaver
Simmons
Tasco
Blackhawk
Butler Creek
Uncle Mike's
Hoppe's
plus 33 more!
http://www.marke####ch.com/story/vista-outdoors-stock-drops-after-being-booted-from-sps-mid-cap-index-2017-03-13
Midnight Rider
CGN Ultra frequent flyer
- Location
- ......the Vanishing Point .
RCBS customer service and quality has always been first rate for me .
hometownhero
CGN Ultra frequent flyer
- Location
- Toon Town, Sk
No problems here with rcbs. Lot s of times parts were in the mail same day and even got some things in 5 days. I will continue to buy. Even stuff I lost or broke they replaced.
That's how it used to be.
