Seeking advise on how we should we reply to this customer!

Gazel said:
Once upon a time, a CGN member decided to raffle a unique gun. $200 for a ticket. Dozens of tickets were sold. Just before the draw, the member decide to take the gun out to the range for a last run. The gun blew up. He choose to continue with the raffle. When the winning ticket was drawn, the winner was told the sad story about the gun being damaged during packaging and is now rendered useless. The CGN member, however, promised to and indeed return the winner $200. AAHH! what a wonderful world...
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that's a "Kleenex" story... sniff.sniff
 
InterSurplus said:
Actual email recieved, but this thread is for entretainment only...



''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
If so I will place an order.
If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''
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Sounds like one of the Eastern European Posters on this Forum.
 
This should be your response

"Hi ######x,

We try to keep an accurate inventory and only show items in stock on the website,

Your package is already out, tracking ############x and we are hoping it is received by xyz date.

Thank you for your business, and we hope to make more deals in the coming future

Regards
InterSurplus team"

While you're at it, fire whoever is dealing with your customer service and the person making these posts, and hire someone more competent for the job.
Dealing with situation like this is basic customer relation skills, not crowdsourcing CGN for answers.
 
Hey, newbie here, first reply to a thread, why would you seek advise "publicly" on that, the custumer has obviously had a bad experience with you guys or another dealer, we all know that some times you people take our payments first and after say it's backordered, the guy is just being upfront. Shame on you, "seeking advise !!! Lol lol lol
 
stuckon308 said:
It's not like he posted the guys name. No need to get all worked up about it.

Some of you need more humor in your lives.
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...except there was nothing ridiculous about the customer's question, so Intersurplus trying to mock it for attention falls very short of what could qualify as even slightly humorous...

So evidently a majority of people are instead calling this out for what it is : highly questionable judgement on the business' part.

They asked for advice, they got it.
 
Youzawhale said:
...except there was nothing ridiculous about the customer's question, so Intersurplus trying to mock it for attention falls very short of what could qualify as even slightly humorous...

So evidently a majority of people are instead calling this out for what it is : highly questionable judgement on the business' part.

They asked for advice, they got it.
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Definitely. We live in a time where everyone craves the social spotlight. Well, they got it. Hopefully they can learn from this situation and be more professional with future customer inquiries.
 
The real question is, does your business take payment without being able to ship the product? I hope not, but this has happened to me at other retailers.
Nothing p***es me off more than a company that charges but doesn't ship the product to due 'backorder' which is often code word for 'haven't ordered'.
Great businesses treat customers great, here is your chance to make a sale, and make a customer happy. Go get em!
 
richmyster said:
If I was a customer who emailed a question that got posted to be made fun of you'd probably lose a customer.
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100% this!
This email you received sounds like a great opportunity to make a customer for life. Just say yes or no and maybecinclude a free little 'gift '. He has probably been severely done wrong by a shop fairly recently.
 
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This business lost any perspective dealings with me by posting this. Is this not how business goes? If you advertise a product in stock without it being instock and dont refund the customer in a timely fashion he should absolutely file a fraud case as it is exactly that. If you don't have item instock and plan to order as you get purchases then advertise it as a pre-order.
 
jethunter said:
Why? If posting something silly was reason not to deal with someone, most of you guys would be left alone locked in your rooms playing with your phone. Oh yeah, probably already true lol
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Where was the silly part, again? The part where the customer wanted confirmation that they do, in fact, have stock? Probably so that they won't be screwed over and be out money while playing telephone tag with them while dealing with a back order and/or refund?

Seems like it is an easy reply for a business to answer the guy's question, and not air it out in a public forum trying to make it look like the customer is absolutely unreasonable.

But hey, you think what you want.
 
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