Why I'm boycotting Wholsale Sport in Edmonton!!

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Stop whining. If your complaining about a price mix-up, give it a rest. WSS has had a lot more serious threads here written about it than some headlamps. Take your dollars happily somewhere else.
And yes, I too have had bad experiences with WSS. I just choose not to deal with them.
 
Another thing thar REALLY gets on my tits is the gun counter. When it's busy (and it ALWAYS is), you end up having to take a number and wait, while other customers drool over every damn gun on the rack. Now, that's not so terrible if I'm waiting to look at a gun - I don't mind waiting. But when all I want is a brick of 22lr's, primers, bullets or other knick knacks; or even a guy with a key to the glass cabinet for a $3 shellholder. Actually, come to think of it, why the #### do you need to lock up a cabinet of shell holders and dies?
 
Something you should bear in mind is that WSS sells a lot compared to the rest!!!
So much that they can't keep up the demand, which explains why they are always out of stock or on order

WSS is cheaper than everybody else in town if not in Alberta.

WSS staff aren't salespeople like the other ones, thus being a bit on neutral on pressure to sell & advice is limited except a few in the Edmonton store.

If you want service, advice & don't mind paying an extra 20%, I would recommend P&D Enterprises.
 
Went in there to buy some match ammo. Asked some young punk reading a magazine to give me a hand. He asks "Did you take a number?" I respond "There are only three people here and four of you behind the counter. The other two are being served and I'm in kind of a rush." He lets out a big "sigh" and asks "Whatcha need?" I tell him and he immediatly says they are out. Well, that would be fine if I did not actually see it on the shelf. So I tell him "Its right there" He still says they're out. I figured f#@k it and left... I didn't want to even bother with their crap. I will admit I still got back, but only as a last resort, or I can grab it off the shelf myself. Unfortunately there are no gun shops in Edmonton that I really feel happy with giving my hard earned cash to other than Milarm or Lock and Load. Milarm has always treated me well and honored any complaints.
 
actually, it was about a year ago and he was darker skinned with a gold chain... from what i remember. anyway i am glad he no longer works there. like i said, i still go there but only in extreme dire situations.
 
skooch said:
actually, it was about a year ago and he was darker skinned with a gold chain... from what i remember. anyway i am glad he no longer works there. like i said, i still go there but only in extreme dire situations.

He's gone, I remember him.
 
Salty said:
I've never heard of such a law but if there was one it would be an ass. Anyone could go into any store and switch price tags on an item and/or the price tag on the shelf and then demand to pay the lower price. :slap: That'd be pretty cool getting a $50 headlamp for the price of a set of batteries right beside it. :onCrack:

That's why tag switching is considerd a criminal offense.
 
gregc said:
please post your rants about wholesale sports here:

I'm livid right now having returned from edmonton wholesales sports, where i went to pick up some gun blue and other odds/ends. as i was walking through the store, i picked up two headlamps for a marked price of $25 each. when i went up to the till to buy the items i had picked up, i noticed they had been rang in for $35 each. when i mentioned to the cashier, she called one of the managers (?) over who identified himself as Dave GEORGE. after checking, he tells me they had made a mistake, they were marked incorrectly, and there was no way the store could lose $20 on selling them to me at the indicated price.

there was a bit of discussion back and forth, my feeling being that it wasn't my mistake and the store should honour their committment. in fact, many other stores have the fair pricing act where they reimburse $10 for the first item if the listed price is lower that the price indicated on the cash register. his comment was they make error and they can't be responsible for them. the comment back was that they need to train their employees better to stop making errors like this that inmpact upon their customers who pay his wages. anyways, the argument went back and forth with dave being an inflexible pr*ck who wouldn't honour the pricing.

as such, i left the store without purchasing anything and will not shop at wholesale anymore. some of specialty stores piss and moan about losing customers to big box stores but don't do anything to foster customer loyalty such as has occurred today. over the years, I've dropped about $15,000 at their store as i've been shopping there, starting at klondike arms on gun row, since the early 80's when they were bought out and turned into wholesale sports. every since they've opened up their big store on the yellowhead, the service has just gotten poorer and poorer.

if this was an isolated incident, i wouldn't feel too bad about it. however, in a previous/recent encounter, i drove in from my residence to wholesale sports (a 45 minute drive each way) to purchase something that had been quoted to me earlier in the day over the phone as having cost XX amount of dollars. (as their cataloge isn't out yet, i phoned in to get a price). when i got there, the price has gone up by $30 and when i complained about the quote over the phone from 2 hours earlier and my trip into the store to purchase the item, one of the managers told "too bad" but he couldn't do anything about it.

as many others have mentioned, the service at P & D is much better and that's where I'll be taking my gun related/reloading purchases to from now on!! i really hope cabella's opens up in calgary/edmonton soon as that's where i'll be taking my hunting/fishing/outdoors purchases to. wholesale can kiss my big butt goodbye as i'm not shopping there anymore!!

Grow a #####, Newbie!
 
If you really feel up to taking this beyond an online message board the people you want to contact are Competition Bureau Canada. A double ticketed item must be given to you at the lower price under Canadian law. (see section 54 here http://www.competitionbureau.gc.ca/internet/index.cfm?itemID=784&lg=e

Double ticketing [section 54] - This provision prohibits double-ticketing which is the selling of a product at a price that exceeds the lowest of two or more prices tagged on, or applied to, a product.


Here is a link to their complaints section. http://www.competitionbureau.gc.ca/internet/index.cfm?itemID=19&lg=e

Since you have no documentation that this actually took place, I would suggest that you leave well enough alone. Its not like you paid for it and they refused to refund you the money, but for future reference it is useful knowledge.
 
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Jay T said:
Boys got to Russell sports in Calgary. Talk about customer service. I went in there with measurments for my friends scope to get flip up covers for it .the guy behind the counter helped me through 3 long distance calls to my friend in Wainwright and even brought out his own micrometer to measure the flipups. Ended up with the exact ones I needed and did I mention the sale was only $20?!? This guy spent over 30 minutes ensuring that I got the right item. Now that is customer service!! He called me sir even though he obviously outaged me. When I told him I work for a living not to call me sir he laughed and said " I like you Army guys" He personally escorted me to the checkout and made sure that I got his employee discount. Thanks again Russell sports I wish I could remember the fellows name as I would ask for him again whenI go there!!!

Jay T, your experience clearly shows that it truly depends on which person you deal with. Russel's has been purchased by Wholesale, the top brass is one and the same. Obviously, there are differences at manager level. Russel's has a couple of dufus' working there two, you just happened to hit on the right salesperson having a good day. I find that the attitude that YOU walk in with can make a big difference.
 
GregC: personally, I think you are exagerating on your story..There is always 2 side to one...

1) Item could have been mistaken for another one, thus having a wrong price.

2) Some people take the now 2005 catalog to a bible & swear by it, even in price. For you it is simple, the price 50$ it is 50$ in the catalog, ignoring any updated price change that an understaffed store has neglected.

3) All this rant for some camping stuff, wow! I can only imagine what would happen if any disagreement would occur on a firearm.

4)More to come...
 
Well, I picked up an MTM ammo box the other day at WSS. The price, on the shelf, and on a sticker stuck to the box itself was $1 less than what came up at the till. I didn't think anything of it; for a buck, I just don't care.

Still, I think it speaks directly to the inventory issues that are so rampant at WSS. Now, I realize you do sell a lot of stuff as you mentioned. True, I accept that. But so does Walmart, and they don't have problems keeping up with the sales and maintaining inventory.


For what it's worth, I don't have any problems whatsoever with the staff at WSS, most of them are great guys. I place all the blame directly on the owners and senior management, and, to a slightly lesser degree, store management.
 
gregc said:
well, that's been one of the more intelligence posts i've read in a very long time, thanks for sharing your wisdom so freely

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thor7742 said:
If you really feel up to taking this beyond an online message board the people you want to contact are Competition Bureau Canada. A double ticketed item must be given to you at the lower price under Canadian law. (see section 54 here http://www.competitionbureau.gc.ca/internet/index.cfm?itemID=784&lg=e




Here is a link to their complaints section. http://www.competitionbureau.gc.ca/internet/index.cfm?itemID=19&lg=e



thanks thor, as mentioned earlier, i will send a hard copy of this thread to both managers and hope something can be done at the store level. appreciate your direction but i don't want to spend $200 worth of time to follow up with a formal complaint to possibly get $20 back off something. if i spent time for that kind of return, i might as well be working for the government.
 
well I've never been to wholesale sports so I'm not sure how it rates to MY store but...

how many items are in store? if its the size of lebarons you are looking at 45-5000 items in store.

you CAN NOT expect them to have every price marked correctly on every item. It just isn't practical!

Now saying that, the manager probably should have been a little better in discussing it with you.

But a store cant lose money on every item that is marked incorrectly because its just not good business practice.

Did he show you the cost of the item? At my store if there is a dispute I show them the cost of the item and give an explanation why they can't purchase it for the price it was ticketed at.

Boo ####ing hoo if they dont want it, frankly. They'll be someone comming in within the next day or so that will pay full purchase price for it.
 
Airborn_69 said:
GregC: personally, I think you are exagerating on your story..There is always 2 side to one...

1) Item could have been mistaken for another one, thus having a wrong price.

2) Some people take the now 2005 catalog to a bible & swear by it, even in price. For you it is simple, the price 50$ it is 50$ in the catalog, ignoring any updated price change that an understaffed store has neglected.

3) All this rant for some camping stuff, wow! I can only imagine what would happen if any disagreement would occur on a firearm.

4)More to come...


by your postings and comments other have made, am wondering if you by chance work at wholesale sports or have buddies that do????

1) no exageration here, just reporting what happened to me earlier today.

2) can't comment about what was in the 2005 catalog as i haven't been able to pick up a catalog in your store for the past two years or so. perhaps this is something else your "understaffed store has neglected" to attend to???

3) guess you will need to continue to imagine as to what would happen if future disagreements would occur on any firearm purchases. as mentioned, i've spent a few $ at your store over the years, having bought a ruger mk II bull barrel, a ruger m77, a 10/22, a ruger mk 11, a remington 870, half a dozen scopes/rings/bases, 3 reloading presses, far too many die sets, plus associated powder/bullets/brass, lots of reloading books/hunting mags, several knives (Bucks are the best) and a couple of sharpening systems, 3 gun cases, a complete archery outfit, three tree stands, blackpowder gun as well as lots of casting items, gear for coyote hunting, and tons of other stuff that i can't readily recall. as the service has gotten so poor over the past couple of years, i'm letting my wallet do the walking right out of the store and won't be back.

4) if you do work at wss, you need to spend a bit more time on learning about customer service and less time posting cute signs and family pictures on cgn. it may be your job you save.

5) no more to come
 
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