Rcbs sucks! Warranty? Forget it!

liberty said:
I had an RCBS hand priming tool that was missing parts.

I called them and spoke to a representative... he sent me the missing parts ....free of charge ...free shipping...

Was excellent + customer service in my experience...
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Exactly the same service here three months ago, liberty, exept the customer service rep I talked to on the phone was a lady. First, she emailed a parts diagram for a used seater I got at a second hand store up here. Turns out there were five missing pieces. Parts and shipping to Whitehorse arrived free of charge in about six weeks.


Lonesome Donkey, it would be good for you to just relax for a few weeks, ..... go bear hunting or something. RCBS is still the same great customer-serving company they have been for the past 50+ years I have been using their products.

Ted
 
A couple months back I was swapping .223 dies in my press and I dropped
the sizing die on the concrete floor breaking the decapping pin and bending the rod.
My die was an older one the decapping pins are larger in the new dies and the expander
is different.
I contacted RCBS and explained what happened. They sent out the replacement
parts right away. I told them it was my fault and offered a credit card number to cover the parts
and shipping. They said: "No we will look after you" The parts showed up in the mail a few days
later.
I have had similar experiences with Hornady and Lee as well.

Terry
 
yodave said:
easy Ted, carbon dating you and your old enough to be a legend............
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You know, the first RCBS dies I ever used were in 270 Winchester, to load for a Savage 110 bought in '65 or '66. Not saying what the first two numbers are..:) Still using those same dies. I am certain they have loaded many thousand of rounds, since one Husqvarna 5000 fired off more than 4000 rounds.

I have a few dies that are actually earlier than that, and am still using them.
Ted
 
Why not? said:
Exactly the same service here three months ago, liberty, exept the customer service rep I talked to on the phone was a lady. First, she emailed a parts diagram for a used seater I got at a second hand store up here. Turns out there were five missing pieces. Parts and shipping to Whitehorse arrived free of charge in about six weeks.


Lonesome Donkey, it would be good for you to just relax for a few weeks, ..... go bear hunting or something. RCBS is still the same great customer-serving company they have been for the past 50+ years I have been using their products.

Ted
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6 weeks is good customer service? You gotta be kidding!!!!! Given that shipping anywhere in north america takes about a week max, it means they waited 5 weeks before shipping. That's not customer service, that's a joke. Even on ebay 6 weeks S&H time would deserve a negative feedback. I usually get my stuff in less than 6 weeks when I order from China.

I will gladly pay the 9$ S&H fee that Lee charges to avoid 5 extra weeks of delay.
 
VinnyQC said:
6 weeks is good customer service? You gotta be kidding!!!!! Given that shipping anywhere in north america takes about a week max, it means they waited 5 weeks before shipping. That's not customer service, that's a joke. Even on ebay 6 weeks S&H time would deserve a negative feedback. I usually get my stuff in less than 6 weeks when I order from China.

I will gladly pay the 9$ S&H fee that Lee charges to avoid 5 extra weeks of delay.
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People in the territories usually have a bit of patience with regards to shipping.
 
I needed a couple of pieces for my primer pocket swager about a month ago.
I went out of town for work the following day for 18 days.
Their shipping to Montreal was so fast that by the time I came back the post office already sent it back.
I received a call on April 25th that the package was returned.
They asked if I had an alternate address they could ship it to.
I gave them the alternate address and the parts arrived the 1st of May.
 
I have an RCBS Lockout die I use religiously for my pistol reloads. I (as in my fault) screwed up the little nylon foot badly enough that the detection rod would not reliably descend into the case anymore even after several "modifications". I called emailed RCBS April 4th and asked for two new small adapters (so I would have a spare when I inevitably screwed up the next one) and one new large one (haven't screwed that one up yet but I am bound to). This is pretty much a consumable part and my fault so I offered to pay. They said they would send me new ones under warranty. Look what showed up today:



What company still does this? Sure it took a while but they kept their word and sent it free of any charge whatsoever. So don't whine to me about RCBS Customer Service.
 
Think of this. You want a certain part. If it is not a high use item They probably don't warehouse a lot of them. They and others will make a run (make a run of new ones) when demand is there for those parts. They then ship them to you. That's a normal way of doing things in most manufactures that make and sell a large line of equipment. Take a deep breath and go into wait mode.
 
In the past i have found RCBS to be one of the best, but having contacted them about a current issue with my scale has left me less than impressed. in their defines i think all of the big names have tightened up on how liberally they support their customers, cause lets face it they have supported a lot of things that we can all recognize were most likely not a warranty issue e.g. owner broke it, bought it with issuing parts. the only one i will still support is Dillon.
cueball
 
My experience with RCBS has been this:

1) Don't call on a Monday or on a Friday. They get swamped with calls.
2) Don't call early. Even though you might think that you can lessen your hold time, sometimes there isn't anyone in the technical department for the first hour after the phone lines open.
3) Do call back after 2 weeks to check on the status of your order. They do forget sometimes, and Canadian orders do pose a headache for them.
4) Bear in mind that a Canadian shipment takes a lot of time and paperwork. They mentioned Homeland Security a couple of times when I spoke to them a few months ago.
5) If you can't reach the technical customer service guys, and get bounced back to the ladies answering the phones, simply politely accept their promise of a call-back and disregard it.
6) Phone back mid-week until you do reach the technical customer service guys.
7) Realize that while they may not tell you this, that they only ship Canadian orders one day a week (I asked). That can add a week to the process, even if they are finally ready to ship.
8) Be patient and be aware of all of the above, and as Chief Dan George said in "The Outlaw Josey Wales":
"Endeavor To Persevere" (LOL)
9) As others have said, it will take about 6 weeks to 2 months to actually receive your parts, but they will send them, usually at no cost.

Honestly, the first time around, it can be an annoying experience. You don't know why the delays are happening, and they usually don't explain that to you. But, now you do understand.
 
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I have had 3 occasions to call RCBS for parts.
All were provided free, under warranty, even when it was screw up on my part that caused the damage.
As Shootist1873 mentions, sometimes it can take a while to get across the Medicine Line, unless you hit the Canadian mailing schedule just right.
 
I had EXCELLENT customer service with them, no questions asked and free shipping. What else could you ask for...
 
Dillion warranty service is second to none.

RCBS's warranty is a hit or miss depending on who you got, what type of mood they are in and what the management marching orders are for that day.

OP - update? Did they fix it? I would suggest you mention you are going to be reviewing their warranty service department performance on a site with 100k+ users.

Keep us updated.

Cheers,
 
shootist1873 said:
My experience with RCBS has been this:

1) Don't call on a Monday or on a Friday. They get swamped with calls.
2) Don't call early. Even though you might think that you can lessen your hold time, sometimes there isn't anyone in the technical department for the first hour after the phone lines open.
3) Do call back after 2 weeks to check on the status of your order. They do forget sometimes, and Canadian orders do pose a headache for them.
4) Bear in mind that a Canadian shipment takes a lot of time and paperwork. They mentioned Homeland Security a couple of times when I spoke to them a few months ago.
5) If you can't reach the technical customer service guys, and get bounced back to the ladies answering the phones, simply politely accept their promise of a call-back and disregard it.
6) Phone back mid-week until you do reach the technical customer service guys.
7) Realize that while they may not tell you this, that they only ship Canadian orders one day a week (I asked). That can add a week to the process, even if they are finally ready to ship.
8) Be patient and be aware of all of the above, and as Chief Dan George said in "The Outlaw Josey Wales":
"Endeavor To Persevere" (LOL)
9) As others have said, it will take about 6 weeks to 2 months to actually receive your parts, but they will send them, usually at no cost.

Honestly, the first time around, it can be an annoying experience. You don't know why the delays are happening, and they usually don't explain that to you. But, now you do understand.
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I'm not sure if you're kidding or you're serious. On the off chance that you're serious, I'd seriously consider buying anything RCBS from a retailer with a good service (Cabela/amazon) even if the price is higher, cause that's complete nonsense. Or buy 2 of each so you have spares when you're waiting for months.
 
What a joke - reading this I e mailed 2 days ago requesting help ordering a die Rod that I stripped and got a response y/day that a complete Rod from guide bushing to decap pin is being sent at no cost !! I had a similar experience a couple years ago with a 30+ year old press issue .
 
i have nothing but good things to say about RCBS there customer service and warranty department is great !! heck last 2 times I needed to use the warranty they sent me new presses both times at NO cost to me.
 
Free is good, but I'd rather pay 8$ and get my stuff within a week than get free stuff 6-8 weeks later.

I would order every part that has any chance of breaking to make sure I have spare everything.
 
Keithjohn said:
What a joke - reading this I e mailed 2 days ago requesting help ordering a die Rod that I stripped and got a response y/day that a complete Rod from guide bushing to decap pin is being sent at no cost !! I had a similar experience a couple years ago with a 30+ year old press issue .
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Yes, I did that once as well for a part. You will get an e-mail response within 24-48 hours telling you that your parts are being ordered for you.
But, you will want to speak to a customer service person if you need assistance.
And, yes, it will still take anywhere from a month to 2 months for your parts to actually arrive, as others have stated here in other posts. Having gone through this a couple of times, I'm not complaining. I understand the headaches and paperwork that shipping cross-border is for them now. They told me so themselves. You will get your parts free of charge, with free shipping, but it will take time.

I should state here that reaching a customer service person usually isn't a problem as long as you call mid day and not early when the phone lines first open up, or on a Monday or Friday. You may be on hold for 15 minutes, but you will get through to a person who can help you. The other stuff only happens when you do call early or on these busy days.
At least, it has in my experience. Your mileage may vary.
 
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